Notes

Acc# 8777701820863253
Callback# (713) 816-2849

2.0:
2.0:


Joy spoke to: Janet
Issue: wants to activate equipment
Actions taken: pulled account, as per checking, account on west division and equipment is not added on the account // connected to west

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service naples flo
85 nobs inactive home sold - primary address
add anothe raccount -
191 commonwealth ave unit 3, baston ma 02116




Acc# 8773102730504752
Callback# (617) 947-1749

2.0:
2.0:


Joy spoke to: Harry
Issue: cx wants to add another service to existing account
Actions taken: connected to sales team // EOC

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m11704tr0485
s

8299610250604997

c

3800 perpex dr va 22203

202

Acc#
Callback# (703) 209-2770

2.0:
2.0:


Joy spoke to: Rod
Issue: calling in behalf of his friend linda, activating swapped cable
Actions taken: replace the old active cable in the biller // cx restarted the cable // call disconnected // called the cx back to restart the cable and informed cx follow on screen activation // will follow up callback to confirm if cable is working // EOC

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B0DAF9F03F49
TM11251P4438
Acc# 8299300011300404
Callback# (304) 704-8022

2.0:
2.0:


Joy spoke to: John
Issue: wants to activate internet
Actions taken: as per checking the account, pending order still open, transferred the equipment, completed the order // run ITG // WAN fail // routed to tech // used provisioning tools to provision device // informed the cx that the WAN fail and has to have tech to check connection // since cx can connect and surf the internet, cx refuse to have tech // cx will callback if there will be further issue with the internet // EOC
CR091689093
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Acc# 8773103172114407
Callback#

2.0:
2.0:

Joy spoke to: Marlowe
Issue: wants to activate service but cx has red light
Actions taken: Run ITG // check connections // as per hecking, cx will be the first to have service on the address // sent signals // modem offline // routed to tech // set appointment // EOC
CR091690536



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rdk03013
ma1436efb109


Acc# 8993110920012266
Callback# (717) 944-2821

2.0:
2.0:


Joy spoke to: Betty
Issue: wants to activate cable
Actions taken: Cx seeing RDK 03013 // checked conenctions // sent signals //cable boot up // still seeing the error after reboot // routed to tech // set appointment // EOC
CR091694028
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cs0314227384
8773102120098720
Acc# 8773102120098720
Callback#

2.0: CR091697636
2.0:


Joy spoke to: Michael
Issue: just receive a notification that they need to swap
Actions taken: informed the cx to what are the equipment to be replaced // EOC

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rdk 03032 03004 03001 03004
bedroom
rdk 10000 - g
rdk


Acc# 8993110150005030
Callback#
CR091701637
2.0:
2.0:


Joy spoke to: Todd
Issue: tv not working
Actions taken: Run ITG // sent signals // checked connections // cx still seeing the same error message // routed to tech // x already had an appointment on the account // EOC
CR091701637
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linksys
CR091719723


Acc# 8499052400289601
Callback#

2.0: CR091720265
2.0:


Joy spoke to: Nicholas
Issue: cable activation
Actions taken: cx seeing blank screen // turned on the tv // cx seeing static screen // ask cx to correct the input of the tv // cx followed on screen activation // cx can see pictures // issue resolved
CR091719723
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Acc#
Callback#

2.0:
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Joy spoke to:
Issue:
Actions taken:

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Acc#
Callback#

2.0:
2.0:


Joy spoke to: James
Issue: have his own equipment but nowhere to connect // cx opnly has ethernet port on it //
Actions taken: informed the cx that he has to have modem // cx wants to use personal so cx decided to buy one // shared link to cx to know what decices supported by xfinity


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Acc# 8499051490457367
Callback#

2.0: CR091725843
2.0:


Joy spoke to: Ted
Issue: tv frozen on pairing remote
Actions taken: assisted the cx on pairing remote // walked thru on pairing // issue resolved
CR091725711
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Acc# 8299610371485011
Callback#

2.0:
2.0:


Joy spoke to: Tom
Issue: internet not working
Actions taken: run ITG // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR091728065
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3885

qn43q60aaf

Acc#
Callback#

2.0:
2.0:


Joy spoke to: Janet
Issue: wants to activate replacement cable
Actions taken: checked connection, checked tv input, cable box getting ligt and wires are connected properly // tv switched to HDMI input but not showing picture // cx has tech visit // EOC
CR091741739

03004
Acc#
Callback#

2.0: CR091745178
2.0:


Joy spoke to: Gloria
Issue: cable activation
Actions taken: Run ITG // checked connections // sent signals //cx followed on screen // cx can see pictures // issue resolved
CR091744985