Notes
Notes - notes.io |
Rei spoke to Judith
Issue: all the equipments are not working (cable box, internet and landline)
Resolution: run itg modem no connectivity//issue resolve//cx did manual restart on cable boxes//issue resolve//eoc
#CR091546693
AN: 8993116080021328
Callback #: 7175151544
***************************
Rei spoke to Ranjit
Issue: modem activation
Resolution: added the modem to the account//run itg modem activation//send provisioning signal//issue resolve//recap//eoc
#CR091548589
0040364d0c40
mg7540
AN: 8499200142116828
Callback #: (443) 567-8528
***************************
Rei spoke to Alex
Issue: cx has no coax outlet
Resolution: run itg modem activation//modem not online//itg routed to set tech//set tech//educated cx for waitlist//recap//eoc
#CR091549536
AN: 8299400433632895
Callback #: (443) 326-4770
***************************
Rei spoke to Kevin
Issue: cx payed the bill today
Resolution: the payment is still on pending//educated cx to wait 24 hours for the connections to restore//eoc
1c937c6bbf0c
1C:93:7C:6B:BF:0C
AN: 8499100027492262
Callback #: (864) 720-8256
***************************
Rei spoke to Patrick
Issue: cx wants to know if he's getting the right speed on his connection
Resolution: educated cx on running speed test//educated cx that his internet speed is working great//issue resolve//recap//eoc
#CR091556177
AN: 8299400470460697
Callback #: (443) 831-3634
***************************
Rei spoke to Sharon
Issue: cx payed the bill and was afraid that she paid twice since there is an interruption with the app
Resolution: educated cx that it hasnt reflected yet and we need to wait for 24hours for it to reflect but it can be put back if in any cases that she paid twice//cx has further questions with her bill//transfer to billing dept//eoc
#CR091560277
AN: 8993204050028224
Callback #: (412) 849-3174
***************************
Rei spoke to Jean
Issue: modem activation
Resolution: run itg modem activation//set wifi name and password//send provisioning signal//issue resolve//eoc
#CR091560508
fc51a459ee21
cape91
9788210553
AN: 8773102720582131
Callback #: 9788210553
***************************
Rei spoke to Isabella
Issue: steaming box activation
Resolution: run tg flex activation//issue resolve//recap//eoc
#CR091561694
AN: 8499051990395265
Callback #: (201) 220-7359
***************************
Rei spoke to Nina Prim
Issue: modem activation
Resolution: run itg modem activation//modem not online//cx wants to hold for a moment but call got disconnected//endorsed the call to support//eoc
#CR091563103
AN: 8299400260644757
Callback #: (667) 298-1379
***************************
Rei spoke to Robin
Issue: flex activation
Resolution: run itg//flex activation//itg routed to set tech//set tech//recap eoc
#CR091564267
xre 02022
AN: 8499052280815616
Callback #: 5613100251
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