Notes

Acc# 8773105160327719
Callback# (917) 494-2033


2.0:
1.0: CR091590451


Joy spoke to: Julie
Issue: wants to activate internet
Actions taken: run ITG // modem offline // sent signals // modem still offline, routed to tech // set appointment on 5/29 at 12-2pm // EOC
CR091589849
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8773400234923563
14 westland st 06120

Acc# 8773400234923563
Callback#


2.0:
1.0:


Joy spoke to: Nykiria
Issue: wants to know if she can still get prepaid
Actions taken: connected tp prepaid technical

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Acc# 8299700043757374
Callback#


2.0:
1.0:


Joy spoke to: Askale
Issue: wants to get update about the transferof number to phone
Actions taken: connected to mobile care

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Acc# 8299410150839201
Callback#


2.0:
1.0:


Joy spoke to: Stephen
Issue: wants to activate flex
Actions taken: cx having message need to add device to account // added flex on service // cx restarted the flex // cx followed on screen activation // charge waived for flex // EOC
CR091594379
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8143551002

Acc# 8993113530022493
Callback#


2.0:
1.0:


Joy spoke to: Agent
Issue: as per agent, number is port, cx has dial tone but still cannot receive calls // as per agent, the tn is not provisioned in the switch
Actions taken: as per cehcking, the number is fully provisioned that is why the cx has dial tone and can make calls // explained to the agent that since the number is a port number, there is 3-5 business days that the cx will not be able to receive calls // ask agent to transfer the cx but agent disconnected

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8569051265


Acc# 8499051550559979
Callback#


2.0:
1.0:


Joy spoke to: Taivonn
Issue: wants to activate modem
Actions taken: Run ITG // modem, offline // check another outlet // sent signals // modem offline // routed to tech // set appointment // EOC
CR091597162
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356449103764113
verizo

Acc# 8773400112302476
Callback#


2.0:
1.0:


Joy spoke to: Tom
Issue: trying to activate mobile phone
Actions taken: connected to mobile care

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Dutch
c

Acc# 8499050140053873
Callback# (201) 320-3197


2.0:
1.0:


Joy spoke to: Dara authorized by Gerald
Issue: wants to activate internet
Actions taken: run ITG // modem online // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved
CR091601536
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Acc# 8499100690228910
Callback# (484) 571-2833


2.0:
1.0:


Joy spoke to: Jeff and Deborah
Issue: wants to activate swapped cable
Actions taken: cx has pioxilating issues that's why he swapped the cable // hooked up cable and check connections // cx followed on screen activation // cx can see pictures but still pixilated // cx swapped the hdmi to the new one that he had // as per cx, the picture thatshe had right now is better than before // tagged the issue as resolved // cx working with other box // offered callback // EOC
CR091605519
CR091607132
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00403682edb4


Acc# 8499051640497669
Callback#


2.0:
1.0:


Joy spoke to: Robert
Issue: internet activation
Actions taken: Run ITG // provisioned device // cx can conenct and surf the internet // issue resolved // EOC
CR091612154
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Acc# 8993213020525961
Callback#

no interaction with cx, call disconnected // endorsed to support


2.0:
1.0:


Joy spoke to:
Issue:
Actions taken:

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1545 bsw parkaway a412 02132
1545 vfw prkwy wes

Hugo
b3stSalmon21


f85e423f03f7
Acc# 8773103200666592
Callback# (207) 522-8462


2.0:
1.0:


Joy spoke to: James
Issue: wants to schedule tech
Actions taken: cx agreed to troubleshoot // completed pending order // call other roomate to confirm cancellation of his application, cx confirmed // Run ITG // reset wifi name and password // cx can connect and surf the internet // issue resolved
CR091622174

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991wylie rd 1717 30067
a8705d99ffce

Acc# 8773406101153028
Callback#


2.0:
1.0:


Joy spoke to: William
Issue: wants to transfer service
Actions taken: connected to national movers // EOC

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4109007644
2 lidia ct apt 2d 21237
june 3
Acc# 8299400471110465
Callback#


2.0:
1.0:


Joy spoke to: Kim
Issue: wants to set a tech for the transfer of her service
Actions taken: connected to movers center

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Acc# c
Callback#


2.0:
1.0:


Joy spoke to: Agent Erecca
Issue: wants to check status of the tn
Actions taken: Informed the agent that tn is registered normal // // EOC
CR091631963


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wan 545e
hfc 545d

Acc# 8993206991591582
Callback#


2.0:
1.0:


Joy spoke to: Jason
Issue: wants to activate
Actions taken: run ITG /./ modem offline // sent signals // modem still offline // routed to tech // aset appointment // EOC
CR091632423
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xre02022
m91828em8675
Acc# 8773102000487340
Callback#
CR091638200

2.0:
1.0:


Joy spoke to: Emily
Issue: wants to activate flex
Actions taken: cx getting XRE02022 // as per cx, she had this way back 2021, informed the cx that it is the information of the flex box // advice the cx that she can swap, cx agreed // eoc
CR091639147
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Boots
Mikey51*


Acc# 8499200142108676
Callback#


2.0:
1.0:

Joy spoke to: Sara

Issue: internet activation
Actions taken: Run ITG // resetwifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // EOC
CR091640671
c
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Acc# 8993112250189151
Callback#


2.0:
1.0:


Joy spoke to: Ken
Issue: landline activation
Actions taken: Registered the tn to modem // run ITG // registered the tn // issue resolved
CR091643038
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Acc#
Callback#


2.0:
1.0:


Joy spoke to:
Issue:
Actions taken:
CR091648370
**** 8299600590005229 ***********************
xre 03013
xre10000

pak802138829

Acc# 8299400462961546
Callback# (443) 720-8468


2.0:
1.0:


Joy spoke to: Amber
Issue: wnats tio activate internet
Actions taken: run ITG // modem offline / checked another outlet // modem still showing offline // routed to tech // cx refused to have a tech // EOC

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Acc#
Callback#


2.0: CR091648370
1.0:


Joy spoke to: Brianna
Issue: flex activation
Actions taken: added flex service on the account // as per checking, cx alraedy had flex from previous address // added flex but waived teh charge, cx agreed // restarted the flex box // issue resolved

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8499200142108676
Acc#
Callback#


2.0:
1.0:


Joy spoke to: Tyra
Issue: wants to have tech, no outlet
Actions taken: Ask support for tech // set appointment // EOC

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