Notes

qMb3C = tkting notes
qVcJC = amadeus notes
find a hotel itnry, go to vnext = Try with different info, search itnry, verify, Select booking, View Itinerary Billing History
FE, FM, FO, FP, FV
TKTING ISSUANCE COMMAND – ttp/et/rt/t(TST NUMBER)
FE LINE -- ENDORSMENT
FM LINE -- COMMISION
FO Line – PRICE SUMMERY
FP –- FOP
FV –- VALIDATING CARRIER
TO UPDATE FE LINE – FE (NEW ENDO) / OLD ENDO
TO UPDATE FM line --- fm (commission)a/xo/(commission)a
TO UPDATE FO LINE --- fo*l12 – *b(base fare) /x(taxes)/c(penalty)
To UPDATE FP LINE – fpo/ccvi+/ccca5465556332466/0526
TO UPDATE TOUR CODE – FT (TOUR CODE)
To add card number
Trfu/fp1/ccvi789485614526897/0121
NPS = Net Promoter Score
How we can Calculate
Number of promoters – Number of detractors/total number of suvvey X 100
Score between 0-6 - (Detractors) Score between 7-8 – (Passive) Score between 9-10 - (Promoters
North America Caribbean Central America South America
BOS MEX ADZ HOG PUJ BZE ASU EZE MVD
DEN MIA AUA KIN PVR DAV BAQ GIG PEI
FLL MSY BGI LIR SDQ GUA BGA GRU POA
GDL MTY CTG MBJ SJU MGA BOG GYE REC
IAD ORD CUN NAS SNU SAL BSB LIM ROS
JFK SFO CUR PAP STI SAP CCS PTY SCL
LAS TPA GEO PBM SXM SJO CIX MAO SLA
LAX YUL HAV POS PTY TGU CLO MAR SSA
MCO YYZ PTY CNF MDE UIO
PTY COR MDZ VLN
VVI

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PURGED PNR
RPP/RLC-PNR NO.
Jump the office
TWD/TKT+tkt no. (-)
READ Covid policy (follow the process)
Add the segments
PNR creation script = PN_CR
add tkt – FHE+TKT NO/P2 (IF THERE ARE MORE TRAVELER)
RUN = EVR
(IF EVR DOES NOT WORK)
FXX to pull out the price (FXB/FXR = for basic)
FXP to save the price
CALCULATE THE AMOUNT and change use EX_R , (FOR EXPEDIA US = TOTAL TO TOTAL)
RF, ER , ER, IR

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Graphical mode
Open the old TST – copy and paste in the mail
AIR – INFORMATIVE PRICING (FQP) – (FROM/TO/DATE/AIRLINE/CLASS/STOPOVER/TRANSFER)
More search options – TKTING DATE – search the same fare code = Go in command mode = FQQ+payment line no.
Copy the TST – keep in the mail
show in graphic mode = create TST = fare basis = Ticket Designator/Validating = NVB/current date = NVA/expiry as per current date = Baggage
currency = Amount/new base fare = Equivalent Fare = Fare line=delete the USD fare amount = update = add the taxes
add the penalty and quote to the cx = calculate the old and the new amount = quote to the cx
run = ev_r
==================================
Add the FO line
fo*l42/s5-7

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(TO PULL OUT THE PNR IF AGENT CANNOT FIND IT)
If the previous agent created a new PNR and did not mention it in the remarks notes. if a customer comes and wants to change the booking so to find the PNR : RT + airline, flight number, travel date, last name and 1st name, timing
(RT+AIRLINE CODE+FLIGHT NUMBER/DATE OF TRAVEL-LAST NAME/FIRST NAME)
EXAMPLE: RTB6216/03OCT21-BHATIA/YASH

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(GHOST SEGMENT)
SS+airline code+flight number+class+date+city pair+GK+total passenger count/PNR number or any fake PNR number

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(Article numbers)
25419: IATA
40288: NDC Direct
23449: orbit rewards
10485: to change the tkt status from C ( undo check-in) to open
40432: global exchanged EVR script
13982: GDS refund process
29331: global airline schedule change
40084: name correction links
22512: GDS commands and formats (special request)
10483: purged PNR
38283: Coronavirus(COVID-19)- Global flight policy
39704: Airline credit redemption
38536: Handle concerns with future travel credits (FTC)
1916: Change a lodging booking
38305: Coronavirus (COVID-19) coupons
1010: Book a Hotel
29717: Cancel a lodging booking
40402: How and when to use a service request
40032: Service request callback process for supervisors
12004: Request to waive the hotel penalty in case of error
36260: What are Expedia Rewards
40022: Expedia Rewards Trip Elements
25071: Expedia Rewards by country
36267: Missing rewards or wrong point balance
36266: Earn and redeem Expedia Rewards points
36268: Service for itineraries paid for with rewards points
6357: About VIP Access
36398: Expedia Rewards: Point adjustment reason codes
7228: Research Expedia Rewards issues
38488: Send emails in Voyager Next
21118: Relocate a hotel collect reservation
4389: Resend Hotel Notification
9677: Hotel Inventory types
13463: Group Sales
31576: Global TPID Language ID List
29615: GPS brands TPIDs/EAPIDs
310: Relocation procedure
1023: Cancel or change a car
29315 Car rental glossary
30461: Change or cancel a booking due to guest contact request
36432 When the rental car is not available
850: Car rental companies contact information
13038: Car rental contact details
11073: European Union regulations to protect travelers with package bookings
32359: EU Package Travel Directive: Package vs Linked Travel Arrangements
10470: Air Travel Organizers License
1075: Definitions of airline terms
1003: Book a flight
36271: Cancel a flight
36084: Void a flight
16406: Explain flight baggage costs
26454: When to contact the airline
17335: Airline schedule change
28500: Choose a reason code for flight refunds
3482: Expedia website credit card error codes
29451: When to contact the airline for waiver code
40009: Add a waiver code to PNRs in GDS
3254: Airline baggage policies
23045: Flight schedule change in the GDS
7824: Flight segment and coupon status codes
22512: GDS commands and formats
10460: Flight refund queues
36005: Resolve an airline schedule change
16901: Airline policies for death, medical or military
351: air fare type
26765: AIRLINE DETAILS
9596: taxes
13463: group sales contact information
reading fare riles: 1505
25403: how to use farelogix
=====================================================================================================

(STATUS)
ARNK: multi destination flight
A: airport control on status
ADT: Adult
AS: added segment
C: check-in
CHD: Child
CS: changed segment
DT: document
E: Exchanged

ET: electronic ticket
F: Flown (outbound flight)
FL:
HK: holding confirmed/confirmed
HX: Holding cancelled
HL: Holding wait-listed
INF: Infant
L: lifted
LK: looking to be confirmed
N: no show
NO: Non-operational
O: Open
OS: original segment
R: refunded
S: Suspended
ST: status
TK: to be confirmed
UC: unconfirmed
UN: Unconfirmed/cancelled (Airlines cancelled the flight due to schedule change)
V: Voided
XS: cancelled segment

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(GDS COMMANDS)
AP+phone number – add phone number
APE+email – email address
DC+country – country decode (do country)
DAC+state code – airport decode (do a code)
DNA+airline code – decode airline (do encode airline)
DAN+city code – to know city name (do a name)
DD+airport code - to know the local time
EXR – to change involuntary
ERK – to save the reprotection offered by the airlines (UN – cancelled, TK- to be confirmed) (ERK to change the TK status to HK)
EWD/L+line number – open the document ticket
FM+commission - add commission
FV+airline coce – add validating carrier/airline
FHE or FHA+ticket number/passenger no – add old ticket number in the PNR
FXQ: save merchant pricing
FXQ/R,U= Example
FQD+city pair/r,up,doi/d+date of dep/a+airline code/c+class of service = to open the fare rules
FQC+currency/currency – to convert the currency
FQN+line*pe(16) = open up the penalty
FXF/S3 = S3 segment pricing for line number 3
FXI - update/shift with the same price
FXX: manual price for selected class of service
FXQ/S+segment number/P+passenger number
FXO/K - check best available fare in the same cabin
FXP: to store the manual class of service
FXR: to get best/lowest available price
FXF: automatic pricing for the selected class of service
FXE: to get the best available price in automatic command(check class of service as Amadeus might change the class in automatic pricing)
FXO: to save FXE
FXO/K – check the lowest fare with same cabin
FXA,FXB: when your FXF and FXE does not work, we use this
FXF/R,U= automatic pricing for selected class of service (merchant fares)
FXF/s3: segment pricing for line 3
FXF/INF: pricing for infant on the ticket
FXF/PAX = to get the pricing for all
FXP/INF/line number/TICKET number = IN CASE TICKET FOR INFANT
GGAMAUSCALL+airline code = pull out the airline number
HE+TOPIC – to get help for the commands
HENAME – check commands for adding type of names
IEP-EML-(EMAIL) – send the email
IG – ignore
IR – ignore and save
MD – move/scroll down
MU – move up
MB – move bottom
MT – move top
MN – move next
MP – move previous
Left ALT+UP/DOWN – to find the commands
QXP/ALL – remove from queue
RT – retrieve (pull up) the PNR
RTG – check the date of birth and SSR
RTF – to check the form of payment used on the booking
RTR – retrieve remarks
RTTN – to pull up the tickets
RTA – air segments on the PNR
RTN – names on the booking
RL – record locator (air line confirmation)
RHA, RHI or RHFA – check the history of air segments
RHG – to check the personal details, billing address, special request
RF+agent name – ER – ER - IR – to save the changes
RPP/RLC(-)PNR number - OPEN THE PURGED/expired PNR (read only)
PLD+no – open the PURGED PNR of ONE out of many
RPP/RHA – OPEN PURGED PNP HISTORY
RTOA/1A-(PNR) = stop the office to get jumped automatically
SB- change the class
SM – seat map
TRF+ticket no (– after 1st 3 digits) = check the refund status
TQT – to check the stored price
TWD/TKT123-34567890: to open up an expired ticket
TWD(PNR): Ticket with display
TWD/L+line no. – just to pull out the line number
TWD/TAX – to check the taxes
TST: Transitional stored ticket
TRDC – To void a booking
TTH - find the deleted TST (prices)
TTE/ALL - Delete the existing TST
UAA0OKEN: Command to open air ticket policy
XE+line number(2,3,4), (1-5) – delete line
Left ALT+ Up/down key: to recall

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18552611629 = T3
AIG - 855-266-4973/4
Generali = 800-551-9242, 858-836-9670 = [email protected]
EXPEDIA CA = 888-397-3342, US = 800-397-3342, UK = 800-032-3348, IN = 1860 500 2121
18014019100 – 2 (US) 72459658571806
12129490060 – 1 (US)
British airways ndcdirect refund = Ba travel trade website - Useful forms = Refund form = 1-2 weeks to process
Frontier Airlines = [email protected] , chat link - https://www.flyfrontier.com/chat-with-us/?mobile=true
ITA - https://www.ita-airways.com/en_gb/support/contact-assistance/ita-worldwide-contacts.html
Alaska airline – [email protected]
British Airways - [email protected] // [email protected], 18002436822
GOL Linhas Aereas - [email protected] /// [email protected]
TAP Portugal - [email protected]
Kenya Airways - [email protected]
KLM - [email protected]
Avianca - [email protected]
Air Canada – [email protected] // [email protected]
Finair - [email protected]
Air India = [email protected]
China airline- [email protected]
United - [email protected] // [email protected]
Jetblue - [email protected]
American airline email = [email protected] = +442076602300 = 4, 3
DELTA = [email protected] // [email protected] // [email protected]
aeromexico = refund email = [email protected]
spirit airline contact – 8557283555, 8007727117
name correction form = https://www.expedia.com/customersupport/name-form
=======================================================
OPEN PNR = RT+PNR
FIND TKT NUMBERS = RTTN
OPEN TKT IMAGE = TWD/L+LINE NO
FIND THE FARE CODES = FQD+CITY PAIR/R,UP,DOI/D+DOT/A+AIRLINE CODE/C+CLASS(K+CABIN)
OPEN FARE CODE/PENALTY = FQN+LINE NO+*PE(16)
MD = MOVE DOWN, MB = MOVE BOTTOM, MU = MOVE UP, MT = MOVE TOP
FIND AVAILABILITY – AN+DATE+CITY PAIR/A+AIRLINE CODE
DELETE THE SEGMENT = XE+LINE NO.
ATC
FXF – save TST FXQ = to see prices in same cos with ATC (/S+ segment no = SEGMENT PRICING)
FXE – save TST FXO = to see best available in cabin with ATC (can downgrade the class)
MANUAL
FXX – save TST FXP = to see price in same COS with Manual price (/S+ segment no = SEGMENT PRICING)
FXR – save TST FXB = to see best available in cabin with manual (can downgrade the class)
FXA
EVEN EXCHANGE
FXI – to save with the old rate, in case of ASC
FXF/PAX – INF pricing
FXF/S+segment no /T+RTTN tkt line numbers = PARCIAL PRICING
CHECK TST = TQT, CHECK ONE TST OUT OF MANY = TQT/T+TST NO
REMOVE THE TST = TTE/ALL
CKECK THE QUEUE = RTQ
REMOVE FROM THE QUEUE= QXP/ALL
PUT THE REMARKS = RM+REMARKS
CHECK THE REMARKS = RTR
SAVE THE CHANGES = RF+NAME – ER – ER – IR
IEP-EML-(email address) = send confirmation
ITR-EML-(email address) = send confirmation
=======================================================
past dated command = FQP+origin city/A+airline/C+class of service/D+TRAVEL DATE+year+(city of stopover) - /city destination/C+class of service/D+date of new departure+year/A+airline/R,UP,date of issuance+year
Add the DATE OF BIRTH = SRDOCS (airline code) HK1-----DDMMMYY-F/M--last name/1ST name/P+passenger number
check the penalty = FXF/tkt+no wit -/S+segment numbers/p+traveler number
charge by amadeus = Decc+card type+card number/exp date/usd+amount/airline code
Airline phone = GGAMAUSCALL+AL CODE
STOP THE PNR TO GET JUMPED = RTOA/1A-PNR NO / >RT+PNR NO
AIRLINE CONFIRMATION = RL
ACCEPT THE ASC = ERK
TRDC/ALL = VOID
DELETE THE LINE = XE
CHECK SSR AND DATE OF BIRTH = RTG
TKT IMAGE BY TKT NO = TWD/TKT+TKT Number (- AFTER 3 DIGITS)
ORIGINAL TKT = TWD/O*
TAX = TWD/TAX
Classes = Eco: Y, Pre Eco: W, Bus: C, 1ST: F
Master card = ca, American express = ax, Visa = vi, Splender = sp
CONNECTING CITY OR AIRLINE = /XCITY CODE, ,AL CODE
Verify connection times = DMI
FARE RULE = FXX/R,UP,DOI
CHECK AND REMOVE FROM THE QUEUE = RTQ = QXP/ALL
HISTORY = RHI, RHA
REMARKS = RTR
SPECIAL SERVICE REQUEST = SR[SSR Code]/S[Segment]/P[Passenger]
SEAT MAP = SM
CHANGE THE COS = SB+COS
OPEN THE PURGED PNR = RPP/RLC-PNR
PURGED PNR HISTORY = RPP/RHF
OPEN THE PURGED PNR OF ONE OUT OF MANY = PLD+NUMBER
SPLIT THE PNR = SP+TRAVELER NO USE , FOR MULTIPLE TRAVELERS – RF – EF – RF – ER-ER-IR
ADD THE TKT NO = FHE+TICKET NUMBER
KTN = ADT = SRDOCO[Airline code]HK1--K-[KTN)/P[name number]
KTN = INF = SRDOCO[Airline code]HK1--K-[KTN]----I/P[name number]
redress number = ADT = SRDOCO[Airline code]HK1--R-[Redress number]/P[name number]
redress number = INF = SRDOCO[Airline code]HK1--R-[redress number]----I/P[name number]
Frequent Flyer number = FFN[Airline code][Frequent Flyer number]/[Passenger number]
Hotels.com on the votager= source code= tid
36005 to check the major change
UATP = Universal Air Travel Plan, Inc
ARC – airline reporting corporation
22512 = SSR CODES

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20,23,26,30,4,7,9,10 = week offs
19,21,22,24,25,27,28,29,1,2,3,5,6,8,11 work from office
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12 may
10:00pm - 10:30pm cab delay = 0722
5:30am – 7:00am meeting with Rajeev TL
6+34+15+
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13
24+20
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14
-----------------------------------------------------------------
15
-----------------------------------------------------------------
16
e1a98b25-c897-4e2d-8f7b-0361d3932759 = call disconnected
4899779d-c202-4478-b9b4-99d4f9d2001b = call disconnected
-10+29+22
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17
-10+
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18
-10+16+21+system issue globally
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19
15+20+
Team meeting for housing game – 15 minutes
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22
System issue 10pm – 11pm
Moved to the chat for 2 hours, and was on not ready for the switching back to the call but was on a chat so they could not switch.
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23
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24 = 19+11+20
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25 off
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26-27 leave
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28week off
----------------------------------------------------
29 wfo
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30 = 27+26
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31
-22+39+
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“I hope I captured your request clearly” (so you wanna make the change in the date, alright?)

(now I will pull out the policy and check if the changes are permitted on this ticket)

“Before we start, wanted to keep you informed on few important points” (policy explained)

Thanks for being a valuable customer for Expedia [BRAND] and for choosing us as your travel partner (thank you for calling us, it was very good to talk to you, have a good day, bye)

“I will try my level best to solve it for you”



Sukwant Singh Haneja = [email protected]
Pankaj.Gangola = HR = [email protected]
Rajeev.Singh = TL = [email protected]
Nakul.Gandhi = AM = [email protected]