Notes
Notes - notes.io |
267 253 7586
kelly to delores (FV)
> the costumer wants to made a payment
> need to make a payment of 294.00 of past due balance
> educ the cx about the process / kim french will be the one paying the bill on xfinity store
#CR091335190
8299700071964249
771 200 8212 / 202 309 8154
Kelly to Lorraine (FV)
> modem activations
> ran itg / the cx doesnt want troubleshooting steps and wants a servicemen / educ the cx about the process / eoc
> Eoc #CR091338366
8993210650338202
724 810 3282 / 412 289 6322
Kelly to Tony (FV) to isabella
> 1033BF0CF25B
> modem activations
> ran itg / the call got dc
> endorsed to support #CR091356144
8499053542333968
201 780 9175
Kelly to Amiyrah (FV)
> the costumer made a payment today
> cancel the pending disconnect on the biller
> code : payment received
> check the status of the boxes / resolved
> Eoc #CR091358654 #CR091358965
8499050310136953
856 261 1350
Kelly to Christina (FV)
> wants to lower the bill
> connect to cx solutions
> rep. paula takeover the call / eoc
8499052800032551
908 359 6342
kelly to none
ghost call spiel / endorse to support
wifi name : Batten
password : 8042959973
ip add : 2001:558:4053:5:1d91:63f1:ad4b:e7f2
potd : R4LLZSY7HP
8299600170661904
804 295 9973
Kelly to Jimmy (FV)
> the laptop wont connect to the wifi
> ran itg for no connectivity
> issue resolved / eoc
> #CR091366526 #CR091368951
C0A00D0DE57D
8773105090446225 / 3702
617 512 0939
Kelly to Francis (FV)
> cable box not working
> ran itg /
> 2001:0558:4023:00fa:282a:16ec:1a57:ae70
> sn #PAK800931548
> #CR091402109 #CR091406256
8993110810012129 / 8404
223 259 7526
Kelly to Andrew (FV)
> the cx already made a payment of $310.88
4482 5120 0652 5292 / needs to pay the bal of 48.12 to reinstate the service / educ the cx about the process / the cx will make a payment tommorrow / Eoc #CR091410460
8499100101108206
215 954 2646
Kelly to Adderly (FV)
> modem activations / ran itg
> issue resolved
> Eoc #CR091415940
2001:0558:4042:003A:AC48:2F22:A9A2:1DAE
uCaRIVq2
Rosa
Machoman
8993204420282592
724 717 5977
Kelly to Nathan (FV)
> application id # B73282-40972
> wants to apply for acp
> Connect to acp department
> rep. angela takeover the call
8299400312159101
240 444 1382
Kelly to none
ghost call spiel / endorse to support
8499050280175478
484 680 4846
Kelly to Mary Korell (FV)
> rdk 03013
> sn# cb973 , 9498
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR091410554
8773201540160225
978 569 4092
Kelly to Eric (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR091427826 #CR091430642
Shaw
Eric75Hannah
2001:0558:4023:009C:064E:5AFF:FEDA:2AC9
R4LLZSY7HP
8499101430183936 /
215 499 8893
Kelly to Harvey (FV)
> remote activations
> modem cant connect to flex
> ran itg / issue resolved
> Eoc #CR091433890
8771200791915388
630 915 2300
Kelly to Sherman (unverified)
> pick up new box and swap
> tv box sn# MA1505EEB519
> account under central / connect to right department
> Rep. Marilyn from central department takeover the call #CR091438244
8993211780017872 / 4683
740 381 7776
Kelly to Carole (FV)
> xre 00303C / sn#XI11WN9230105C47AICO
> flex activations / ran itg
> issue resolved / Eoc
> #CR091439796
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