Notes

acc: 8499050280652518
bcn: 2154704270

earl spoke to Giovanni
concern: internet activation
actions taken: complete work order on the account//ask assistance to ecm for sodi completion//ran itg for internet activation//set wifi name and password//send activation signals//issue resolved//ran itg for voice activation//issue resolved//eoc
CR Ticket #CR091351458
CR091351775
1001679676712092

name: Triple AAA
pass: 2154704270

8567835843
pitch:
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acc: 8499200074165157
bcn: 3023045486

earl spoke to Thauhsiung
concern: internet and cable activation
actions taken: ran itg for cable activation//issue resolved//ran itg for internet//routed to tech//cx decline//educ cx to return equipment to store and get new one//eoc
CR Ticket #CR091359468
CR Ticket #CR091360086

name: Big Fish
pass: Alex1218


10k channel
pitch:
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acc: 8773102570734592
bcn: 6173197680

earl spoke to Farzana and Muntasir
concern: Muntasir wanted to disconnect service on the address and reinstate Farzana's account on the same address
actions taken: transferred to customer solutions//eoc


pitch:
===============================================
acc: 8993115450026081
bcn: 5704199202

earl spoke to Amy
concern: internet activation
actions taken: add owned modem to the account//ran itg//send activation signal//cx has no internet//advise cx to oem //eoc

C89E43B1D110
pitch: yes sprint 180 2
===============================================
acc: 8299310031310960
bcn: 7033283176
TRANSFERRED CALL FROM SALES DEPARETMENT
earl spoke to Mark
concern: wanted to remove cable service and keep internet//cx mentioned that he already have tech appointment set on June 8
actions taken: check account//there is no order on the account//transferred to sales//eoc
June 8 8-10
delete
pitch:
1001671967722096
===============================================
acc: 8773102263107775
bcn: 6174073669

earl spoke to Nancy
concern: wants to activate phone
actions taken: transferred to mobile//eoc


pitch:
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acc: 8773102720343328
bcn: 4014654053

earl spoke to Jeanne
concern: cable box not working
actions taken: ran itg//sent refresh signals//issue resolved//eoc
CR Ticket #CR091397458

channel 41 not authorized all not authorized
pitch:
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acc: 8499053544365687
bcn: 2012054439

earl spoke to Oscar
concern: internet and cable activation
actions taken: walk through cx in on screen activation process//issue resolved//ran itg for modem activation//set wifi name and password//sent activation signals//issue resolved//eoc
CR Ticket #CR091407677

name: Spike
pass: 2012054439


pitch: metro 60
===============================================
acc: 8773102913064129
bcn: 7745263103

earl spoke to Sarah
concern: wants to activate service but there is active account on the address
actions taken: educ cx to go to local store and present POR//cx demand for supervisor//endorsed to sup//eoc


pitch:
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acc: 8299610242692860
bcn: 5713555232

earl spoke to Elvia
concern: flex box activation
actions taken: add flex service on the account//ran itg for flex activation // issue resolved// eoc
CR Ticket #CR091420781


XI11WN9225002AAEAICO

CALLBACK 9:30

pitch: atnt
===============================================
acc: 8773404121378659
bcn: 8568574448

earl spoke to Nicole
concern: flex box activation
actions taken: ran itg//flex box not working//proceed to tech appointment//eoc
CR Ticket #CR091427422



rdk03087
pitch:
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acc: 8499101460690206
bcn: 5163769770

earl spoke to Erin
concern: modem activation
actions taken: ran itg//issue resolved//eoc
CR Ticket #CR091433527

F88B37A91EB2
NAME: apt307
PASS: 5163769770

after 6pm monday

pitch: ATNT
===============================================
acc: 8499100110922837
bcn: 2677360414

earl spoke to taryn
concern: mobile activation
actions taken: transferred to mobile department//eoc


pitch:
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acc: 8396500240587059
bcn: 4235064639

earl spoke to Jennifer
concern: flex activation // xre00251
actions taken: transferred to central division//eoc


pitch:
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acc:
bcn:

earl spoke to Attilla
concern: internet activation//cx was guaranteed at the store that modem will be activated once cx will call//cx is frustrated because he was given assurance but could not activate using app
actions taken: ran itg//modem is offline//tried another outlet//issue resolved//eoc
CR Ticket #CR091442663

name:
pass:

pitch:
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acc: 8499052040116487
bcn: 6099154717

earl spoke to Michael
concern: internet and cable activation
actions taken: ran itg for internet activation//set wifi name and password//issue resolved//ran itg for cable activation//cable box not working//set tech//eoc
CR Ticket #CR091444998

name: Dad's Gift
pass: 1989Luhrs
pitch:
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acc: 8299600581047206
bcn: 2762013196

earl spoke to kierra
concern: having connectivity issues
actions taken: ran itg//call got disconnected//call back cx//issue resolved//eoc
CR Ticket #CR091451043


pitch:
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acc: 8993208730093888
bcn: 7249911653

earl spoke to Bethany
concern: internet activation
actions taken: ran itg//set tech//cx agree//eoc
CR Ticket #CR091449983


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