Notes

225 haddon ave apt 7304 township nj 08108

Acc# 8499051330246970
Callback# 4844324843

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12


Joy spoke to: Donna
Issue: upgraded the service
Actions taken: internet problem // tv disconnected // cx request for callback // endorsed to support // EOC

CR091351645
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100 thunder st, apt 2 01841


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aj

Acc# 8299400451665280
Callback#

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Joy spoke to: Monica
Issue: received a call that she can do a self install since there are lines that goes in the house
Actions taken: informed the cx that the last active service was 2020 // cx also don't have the equipment yet so cannot rtoubleshoot // informed the cx that we can try troubleshooting if she have the equipment already to check if the outlets are still working // EOC


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Acc# 8773201240047656
Callback# 6038344497

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1.0: CR091362322


Joy spoke to: Donna
Issue: landline activation
Actions taken: registered the tn to modem // run ITG // sent signals // cx can received and make calls and has dial tone // issue resolved // EOC
CR091358321

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Acc# 8993115750009944
Callback#

2.0: CR091362460
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Joy spoke to: Joseph
Issue: additional cable
Actions taken: Added $10 rental to bill // activated the cable // cx restarted the cbale // cx followed on screen activated // cx can see pictures // issue resolved



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4427950012167113



Acc# 8993205570286556
Callback# 8147581996

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Joy spoke to: Vicki
Issue: trying ti activate cable and wants to have tech to come
Actions taken: verifying the account but account number provided incorrect // cx haven't received a billing, just set up- the account // informed the cx that since the account is unverified // we cannot set up tech // endorsed to support // EOC


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00:40:36:81:57:6F
5771

Acc# 8499052140018526
Callback#

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Joy spoke to: Richard
Issue: wants to activate modem // got new personal modem still not working but cable is working
Actions taken: Run ITG // sent signals // modem offline // cx don't have online light // set up appointment // EOC
CR091374768

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utlimate
fast
Missy
Xfinity1128$


CR091382674


Acc# 8773100771431554
Callback# (617) 771-0764

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Joy spoke to: Rose
Issue: cable activation
Actions taken: Activated the cable in the biller // restarted the cable // cx paired the remote to tv / Issue resolved
CR091382674

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Acc# 8773201250656917
Callback# 9789941443

2.0:
1.0: CR091401776


Joy spoke to: Linda
Issue: Wants to activate internet and cable
Actions taken: as per checking, the service has pro install // cancelled tech and reinstated the account // run ITG // reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved // Run ITG // Restarted the cable // cx followed on screen activation // can see pictures // issue resolved // EOC



CR091405256

xre00071

HS17
beach2023


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Acc# 8993204420301137
Callback# (724) 599-5435

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Joy spoke to: Rebekah
Issue: had a tech to install service on sunday but thinking if she can install the equipment by herself
Actions taken: as per checking the address, cx will be the first cx to have service, informed the cx that it is high advise to get a tech so that service will be working right away // informed the cx that we can try to use her modem, hook it up to the new address and try to activate, to check if the lines are active, but if not, it will suggest still to have a tech // cx will try // EOC


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mammamia
Norman
mammamia




Acc# 8499102280551305
Callback# 5712787430

2.0:
1.0: CR091410672, CR091420976


Joy spoke to: James
Issue: wants to activate internet
Actions taken: Run ITG tried all outlets // cx got blinking white light // cx use the app to activtae and the app can detect modem now // cx said he is all set // informed the cx that he can get a splitter
CR091413445

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Acc# 8993112750090776
Callback# (717) 380-7744

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Joy spoke to: Pedro
Issue: receive a text that if he is experiencing issue with his service
Actions taken: run ITG, speed of the gateway issue // aski cx troubleshooting questions // informed the cx that there is no problem with the services that he had but cx wanted to have a tech since it mentioned that there is no cost // manually set tech // EOC
CR091417791

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rdk 03013
coax cable in

user agreement //

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Callback#

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XRE


Joy spoke to: David
Issue: wants to activate cable
Actions taken: ccheck connections, corrected the connections // rtun ITG // sent signals // cx can see changes on the tv but will go back to error message // routed to tech set appointment // EOC
CR091426615

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rdk

Acc# 8773103222463994
Callback#

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Joy spoke to: Jackie
Issue: cabke activation
Actions taken: Run ITG // cable offline // sent signals // cable no response // routed to tech // set appointment // EOC
CR091435673

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Acc# 8773200810343115
Callback#
CR091443108
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Joy spoke to: Susan
Issue: wants to get netflix
Actions taken: As per cx, she tried to get netflix but not sure if it push thru // cx said she had subscription last 2019 but has expired already // tried checking on the account, confimred the cx that it is not on the billing therefor the order did not push thru // ask assistance from support // call got disconnected // endorsed to support // EOC


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Acc# 8299610252602502
Callback# (571) 278-7430

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Joy spoke to: Nicholas
Issue: internet activation
Actions taken: Run ITG / reset wifi name and password // provisioned device // cx can connect and surf the internet // issue resolved
CR091413445

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