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Pax imbound to make the cancellation for the fligts for both the travelers and as checked on the gds tkt are non- ref for both the pax . pax asked for supervisor – escalated to harpreet. as on bsa links it states for tkts are refundable with the fees of 300 usd . so as per fare rules ftc valid . seprerated the pnr and cancelled only for mr. martin and left the reservation for Alicia as it is . also request made to united for tkt transfer or else refund the amount of the tkt of Martin Nenov to the original fop . request raised to airline but its not guaranteed by expedia. Pax agreed and satisfied
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