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If you do not have a copy of your invoice, please simply write down your name, address, and customer number on a piece of paper and include that with your return. You may return your product(s)/shipment by whatever means is most convenient for you. We recommend that you get a receipt for your return from your carrier and that you hold on to that receipt (as proof of return) until you see your refund. 7-10 buss days for shipping until warehouse received it and another 3-5 buss days for the actual refund will be credited less SH
unfortunately i cannot pull up your account because we are having technical issue as of the moment //i suggest you may want to call us back after an hour or two so that we can assist you completely.
we can postpone your next shipment to DATE so that you will have time to choose what items you only wanted to include in your future orders
i consulted one of our support and they authorized me to wave your last payment in the amount of $xx.xx and the great news is that they also authorized me to give you 20% lifetime discount and you can call us back before your next shipment in DATE so that we can make changes on your account.
"unfortunately the promotional offer that i can only help you with is for the 5 piece kit for 49.95, the one that you saw is for the order that i am not authorized to place because this is customer service hotline.. the kit that is advertised can only be purchase to the hotline number in order entry department that is provided to the infomercial or advertisement that you saw.
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We do not have the information about the numbers that are provided in the advertisements because those are not permanent and its in limited offer only."
The product is backed by a 60-day money-back guarantee. Just try our products for 60 days. If you're not totally satisfied with the results, simply return the package even if the bottles are empty and you will receive a complete refund of the product price (less shipping and handling).
you will have to pay more if you will be ordering this item as an individual order. If you will be adding this item to your existing kit, that would be more than affordable for you because of the discounted price that you already have in this kit.
AUTO-CONTINUITY VERBIAGE
"One month after your first order is shipped, and then every three months thereafter, you will be sent a new full size supply of Crepe Erase®. Each shipment will be charged to the card you provide today, in three monthly payments at the low price of $49.95 plus $3.99 for shipping and handling charges per month, unless you call or visit www.crepeerase.com/account to cancel. There is no commitment and no minimum to buy. All orders are subject to applicable sales tax.
WAREHOUSE // SHIPPED STATUS
I am sorry to hear that. Our orders enter the shipping process very quickly so we can get your items to you as soon as possible. Once the order is in the shipping process it can’t be modified. However, you do have a full 60-day Money Back Guarantee. May I ask why you wanted to cancel this order so soon after you placed it?
PRODUCT IS NOT WORKING (EFFECTIVENESS)
1 month of using the product is not sufficient for us to easily achieve our desired results, using the product consistently like at-least twice a day as recommended within the next 2-3 months will easily help us achieving the best results That's how I even started, it took 2-3 months for me before I can see improvements. Now I'm using the product to maintain the results that I have right now.
"Claims Never Ordered
"I'm sorry for the misunderstanding, here’s what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you the hassle of sending it back to us.
"Not Using All Of The Products
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special XX% discount on that shipment to save you some money and the hassle of sending it back to us."
Shipments Come Too Often
"I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special one-time 20% discount on that shipment to save you some money and the hassle of sending it back to us.
"Not Using All Of The Products
I understand. Here's what I can do: I'd love for you to still experience <insert client/brand-specific statement>, so I can offer you a special loyalty XX% discount on that shipment to save you some money and the hassle of sending it back to us."
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