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8993112711340856
717 917 3660
kelly to Sara (FV)
> modem needs to transfer on the other room and the cx wants to dispatched a serviucemen asap to reconfigure the wiring
> ran itg / to reroute for tech apt / educ the cx
> Eoc #CR091182335
> waitlist 05/25/23 @ 04pm to 06pm
8499100224964139
267 357 7900
Kelly to vlad (FV)
> account inquiries
> the account has been successfully transfer to lilia prass
> the prevouis owner has been moved out
> the old account holder wants to set up new account
> educ the cx about the process
> Eoc
8773102280447022 / 0979
774 707 5083
Kelly to Jean (FV)
> account inquiries
> eoc
8499051130254331
609 743 9440
Kelly to Jaime (FV)
> Wants to activate the box on outlet F and G
> ran itg / issue resolved
> Eoc #CR091188123
wifi name : Thomas
password : 4133352416
2001:558:4023:16a:b1e9:8e9a:f38d:9c8a
M0Q6KKUOGM
8773110190180898
413 335 2416
Kelly to Tom (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR091190069
modem : 14C03E959C56
wireless: MA1902PM7096
wireless: TM02350J2037
main 1 : PKMKXBVRQ
main 1 : SE0762408455
8993206510190726
814 907 0323
Kelly to Jessica (FV)
> the cable wire has been cut off on the basement
> needs servicemen to dispatched
> ran itg / disregard walkthrough
> educ the cx about the process
> Eoc #CR091203399
8773404134041237
203 278 2947
Kelly to tremayne (FV)
> modem still offline
> theres no coaxx outlet
> needs servicemen to dispatched
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR091207550
8773100782299420 / 8773100782322362
857 504 4848
Kelly to Kristian (FV)
> cmac of modem : 80B23436CFF4
> modem still offline
> educ the cx about the outage ongoing process
> Eoc #CR091212586
wifi name : BibbleHome
password : RollercoasterTycoon
2001:558:4083:d:dd74:1105:74ea:a710
M0Q6KKUOGM
8299700051800777
971 420 4184
Kelly to Tara (FV)
> modem activations
> ran itg / speedway test failure
> rerouted for tech apt / educ the cx
> Eoc #CR091215183
8499050140206695
215 512 5089
Kelly to Kaitlin (FV)
> cmac add : 044E5ADEE08C
> modem activations
> 2001:558:4033:12:a15c:5f83:dec9:4844
> ran itg / issue resolved
> Eoc #CR091239062
2001:558:4083:1c:7883:2234:d0f:9228
potd : 0IYMQNTM
wifi name : washington
wifi password : knoxhills!...
8299700071857955 / 6283
202 290 1862
Kelly to Modena (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR091252888
Bmfdavid
dad02780
8773100011356439
774 362 3627
Kelly to David (FV)
> modem activations
> ran itg / issue resolved
> Eoc #CR091263388
M0Q6KKUOGM
2001:558:4042:3a:3d9a:c651:fd4f:a27f
wifi name : Santiago
password : 2675151527
8499100217564334
267 581 7372
Kelly to Joel (FV)
> modem activations
> ran itg / issue resolved
> Eoc # CR091272218
8499052080132543
732 330 4824
Kelly to Gina (FV)
> cable box activations
> sn #7762
> ran itg / rerouted for tech apt
> cx refused for tech / will wait 2 hours for the process to complete
> Eoc #CR091280029
8299420621134801
202 699 2603
Kelly to Deshera (FV)
> cable box activations
> ran itg / issue resolved
> Eoc #CR091284221
Ayala
ayala1995
8299700044122123
202 276 5510
Kelly to Anna (FV)
> modem activations
> ran itg / issue resolved
> eoc #CR091286809
8299400010619414
931 206 1775
Kelly to Michael (FV)
> account inquiries on the shipment
> educ the cx 1 -2 business days
> Eoc
8499200141227048
302 407 6163
Kelly to rep. claud to Diane (FV)
> no dial tone to the phone
> ran itg / rerouted for tech apt
> educ the cx about the process
> Eoc #CR091295017
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