Notes

k spoke to: Jeanette Krug

** cable box upgraded, new cable box won't work, pictures freeze and have nlack screen as of the moment, cx is not open for tech app since there is a sick family member, will just swap box in the store, eoc

Cr#: CR Ticket #CR091182189
Acct#: 8499051550015931
cbn: 6098282446
updated cable box, freezes pictures ,, black screen ,
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k spoke to: joseph

** cx cannot access his 125+ channels on his tv and he is using firestick , cx wants to have tech app, also educ cx that he might also want to contact the manufacturer of firestick, set tech app, eoc

Cr#:
Acct#: 8773102830001584
cbn: 9784226834
ssn 0972
4 boxes , 3 box / 2 firsetick / 1
--------------------------------------------------------------------------k spoke to: john riley

** Internet activation, asked for the Mac of the new modem, added the equipment, ran itg, provisioned the modem, issue resolved, eoc

Cr#:CR Ticket #CR091189537
Acct#: 8993207100379901
cbn: 2408037840
CM MAC: 94A67EFED054
MODEL: NETGEAR 47

not interested /
--------------------------------------------------------------------------k spoke to: nicholas dipasquale

** flexbox activation, ran itg, flexbox is working while running itg, issue resolved , eoc

Cr#:
CR Ticket #CR091190165
Acct#: 8499100225599900
cbn:
--------------------------------------------------------------------------k spoke to: frank tarovisky

** services went out, upon checking there is an outage, enrolled the cx number to rcv notification if the outage is done, educ cx that he can use XA cx told agent XA won't work either, endorsed to sup for ff.up call after an hour to check the resolution, eoc

Cr#:
Acct#: 8993212340012734
cbn: 3042814349
--------------------------------------------------------------------------k spoke to:michael

** received email aboout his billings and his credit cards but upon checking there is no balance and credit card that is enrolled to the account, cx just informing us about the incident , eoc

Cr#: CR Ticket #CR091193690
Acct#:
cbn:

mobile :
--------------------------------------------------------------------------k spoke to: david

** internet activation, ran itg, sent signal, wifi config, issue resolved, call got disco while verifying if there is a connection already, endorsed to sup for checking of resolution , eoc

Cr#:
CR Ticket #CR091198134
Acct#:
cbn:
wifi: Lefty12509AB
password: Numberman030351
--------------------------------------------------------------------------k spoke to: marc ronzo

** internet activation , ran itg, sent signal, wifi config, issue resolved, cx want to repackage their service , contacted customer solution, eoc

Cr#:
CR Ticket #CR091201040
CR Ticket #CR091200641
Acct#: 8499053520376898
cbn: (732) 694-0559

no home phone , $175
--------------------------------------------------------------------------k spoke to: brad epstein

** requested to be transferred to new sales , contacted new sales, eoc

Cr#:
Acct#: 8499101940133397
cbn: 2672532515
--------------------------------------------------------------------------k spoke to:

**

Cr#:
Acct#: 8299700051800249
cbn:
--------------------------------------------------------------------------k spoke to: alice

** received bill and her bill went up, contact billing department , eoc

Cr#:
Acct#: 8773101902340839
cbn: :
(774) 273-4310
--------------------------------------------------------------------------k spoke to: kathryn dupere

** cx will be moving out on june 25, she wants to disconnect the service , contacted customer solution, eoc

Cr#:
Acct#: 8773110181791323
cbn: 7165974481
moving out on june 25th
--------------------------------------------------------------------------k spoke to: theresa transferred from Mark Angelo from VXI Clark

** fax machine issue , want to set up fax machine, educ cx that they can contact their manufacturer to help them setup the machine, cx will try to setup on their own, cx ended the call, eoc

Cr#:
CR Ticket #CR091218256
Acct#: 8499100111015995
cbn:(272) 444-0458
--------------------------------------------------------------------------k spoke to: anthony

** internet activation, ran itg, cx is having a hard time with connecting to the internet set tech app, cx agreed, eoc

Cr#: CR Ticket #CR091215731
Acct#:
cbn:
cable line , phone ,
--------------------------------------------------------------------------k spoke to: Braden

** transfer of service , new service address 304 Woodleaf Ct, Glen Burnie Maryland, 21061 , contacted national movers, eoc

Cr#:
Acct#: 8299400350441627
cbn: 4432240460
transfer
304 Woodleaf Ct, Glen Burnie Maryland, 21061 / Today or june 1
--------------------------------------------------------------------------k spoke to: tam,

** cable box , xre10000 , bulk account, transfer to bulk department, eoc

Cr#: 8499200072608091
Acct#:
cbn: 3026608074 / 3025219692
--------------------------------------------------------------------------k spoke to: jill newman

** cable box activation, cx got stucked on the onscreen activation, sent activation signal, still not working, set tech app, cx agreed, eoc
ca2t05022752 / pam601454932
Cr#:CR Ticket #CR091240623
Acct#:
cbn: 6173986166 /8575231745

do i want to
--------------------------------------------------------------------------k spoke to: jennifer

** credited

Cr#:
Acct#: 8499050280652351
cbn: 2158805980
--------------------------------------------------------------------------k spoke to: heather

** iphone is not connected to wifi , tried to manually input the password , connected but cannot browse internet, informed cx that she should contact the oem, provided the number, cx agreed, eoc

Cr#:
CR Ticket #CR091249891
Acct#: 8499101200052717
cbn: 6107318407
--------------------------------------------------------------------------k spoke to:

**

Cr#:
Acct#:
cbn:
--------------------------------------------------------------------------k spoke to: trina

** voice activation, ran itg, did test call, issue resolved, eoc

Cr#:
CR Ticket #CR091254078
CR Ticket #CR091251854
Acct#:
cbn:
MACORAZON from VXI Davao Northeast / 9786874142 / cm mac - 4b4c
--------------------------------------------------------------------------k spoke to: judith

** internet activation, ran itg , wifi config , sent signal , issue resolved, cable box activation , ran itg, issue resolved, eoc

Cr#:CR Ticket #CR091260111 /
Acct#: 8773102100694720
cbn: 6174482183
CR Ticket #CR091257279
wifi: swifts.x
password:cottage166
--------------------------------------------------------------------------k spoke to: carolyn batten

** cable box inquiry , cx received only 2 boxes , educ cx that she can still use her old main box , offered to do ts with the receiver , cx is preparing dinner can't do as of the moment, eoc

Cr#:
Acct#: 8299600061411716
cbn: 8042211777
--------------------------------------------------------------------------k spoke to: linda aluko

** cx was told that she needs to request for outside tech ,contacted ecm to set for outside tech , ecm agent will dispatch an agent to investigate the issue , educ cx , eoc

Cr#:
Acct#:
cbn:
--------------------------------------------------------------------------k spoke to: briann morell

** internet activation, ran itg , wifi config , sent signal , issue resolved, eoc

Cr#:CR Ticket #CR091273401
Acct#: 8299200061487525
cbn: 8609312124

wifi : fish
password: fishfish1
--------------------------------------------------------------------------k spoke to: richard

** internet activation, ran itg, wifi config, sent signal, tried to connect his computer , connected already , issue resolved, endorsed to sup to continue the process of keeping his old landline phone number, cx agreed eoc

Cr#:
CR Ticket #CR091282570
Acct#:
cbn:

wifi: Rickswifi
password: my1967gto / 5407320479 / 5408546034 / 8299610370848011
--------------------------------------------------------------------------k spoke to: richard

**

Cr#:
Acct#: 8299610371524322
cbn: 5407484162
--------------------------------------------------------------------------k spoke to: lisa

** internet activation, ran itg , sent signal , issue resolved, eoc

Cr#:CR Ticket #CR091286961 /
CR Ticket #CR091288384 /
CR Ticket #CR091288750
Acct#:
cbn:
8DD8
--------------------------------------------------------------------------k spoke to: Julie cronan

** all services not working, sent refresh signal, all are working after that, proceed with tech app since it is already a repeated issue , it will work for a moment and suddenly it will go off , cx agreed with tech app, eoc

Cr#:6178724164 / CR Ticket #CR091287509
Acct#: 8773101980111110
cbn: 6178724164 / sunday over-
--------------------------------------------------------------------------k spoke to: joni ouelette

** cx rcvd an email saying that their account might be deactivated permanently , educ cx that he should secure the password thru xfinity.com/password , cx understood, eoc

Cr#:
CR Ticket #CR091294442
Acct#:
cbn: 9782843826

request processing .
--------------------------------------------------------------------------k spoke to:

**

Cr#:
CR Ticket #CR091295021 /
CR Ticket #CR091299908
CR Ticket #CR091299190
Acct#:
cbn: 9788157878 / CMAC - D4AB827E6A0C
--------------------------------------------------------------------------k spoke to:

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