Notes

Mobile Order and review
Thank you for placing the order with us, I will be sending the steps to activating the mobile line / Mobile Phone/ Sim card. You will also receive the review email for the order with in next few hour. Please review and upload the photo Identity proof with in 72 hours to avoid the order cancellations."

Bexa Xfinity App
Meanwhile we are going through diagnostic check I would like to share that we have Xfinity app which is the ultimate destination to manage and access to the exclusive features you know and love, like the ability to see and be alerted to who’s connected, pause devices, set parental controls for safe browsing and protect their network from cyber threats with Advanced Security and if you have Xfinity mobile services you can manage devices, billing, network troubleshooting etc. You can download the app from play store or app store and use the benefits.

Its my duty to make you feel comfortable and give you a most beautiful customer service. Most genuine apology for the inconvenience caused to you. I'm extremely sorry

irated Customer
I do apologies for the past experience and let me go ahead and turn this around and make the best experience for you.

I understand you did not had a good experience you had in past, however if you give me a chance I will do my best to give you the best experience ever.

I regret to hear that, I'll do troubleshooting to fix the issue remotely, if needed, I'll arrange a technician visit/tech call or escalate the issue as per system recommendation.

It is my pleasure to help such a valuable customers like you and end the chat with a lovely smile:)

Thanks for specifying your concern. I understand the importance of a proper working television service in this world full of entertainment and infotainment. I will definitely help you to get your television service working back again. Please be rest assured.

I can only imagine what you have gone through right now with your service in order to restore, Nothing to worry I'm here to help you, and I'll be glad to assist you with to get this resolve. Thank you for bringing this to our attention, We will definitely review your account to make sure you're getting the best service.

Password Reset link
Please visit following link to reset your Xfinity account password : https://idm.xfinity.com/myaccount/reset
Once you visit the link, perform the following 3 simple steps:
1) Enter your username.
2) Enter the captcha code shown on screen.
3) Select the phone number or non comcast email address through which you have chosen to reset the password. Then enter the reset code sent to your phone number or non comcast email address. Finally enter your new password.Confirm on you are done.
I just want to inform you to reset the password, I will require your Non Comcast email id or the Non Comcast mobile number to send the verification link.
To verify the link make sure you are connected to your in home Xfinity network. After verification please fallow the below link to reset the password.

Bill Payment:
You can pay your bill, without logging in, at https://customer.XFINITY.com/lite . You would just need your address and phone number on record.
Unplug the modem from the power source to turn it off.

Wait for 50 seconds.
Check if coaxial cable at the back of the modem is properly connected.
Plug back the modem to the power source to turn it on and wait for all lights to sync.
Once the modem is fully synced, check for internet connection.

Please note that you can schedule your payments now. Please visit https://customer.XFINITY.com/#/billing/payment. Under payment date, select the date when you want to make a payment and it would be processed on that date. It’s that simple.

While waiting I wanted to share that with Xfinity TV one of our customer's favorite features is Xfinity Stream app where you can get the entertainment you love anywhere, on any device. Everything is included at no additional cost. Please visit : https://www.xfinity.com/stream/ to enjoy Xfinity Stream or you can also download Xfinity Stream app from Apple App Store or Google Play.