Notes

caller:
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-----------------------caller: jeff
issue: cable box activation
res: ran itg// technician appointment
acc#: 8773400260322334
cb: 8603310992
itg 1.0: CR088177149
itg 2.0:
remarks: completed itg 1.0 recommended on the account
pitch:

pam062123664
-----------------------caller: misha
issue: wants to change the phone number// porting in
res: chat ecm
acc#: 8993110620574185
cb: 7179928214
itg 1.0:
itg 2.0:
remarks:
pitch: y

7172347109
-----------------------caller: john
issue: internet activation
res: ran itg2.0// issue resolved
acc#: 8499051630015257
cb: 6093359110
itg 1.0:
itg 2.0: CR088188038// CR088206498
remarks: completed itg 2.0 recommended
pitch: y
wifi nam: Chester1
password; 1234567890
4A4bd467t001
-----------------------
caller: preston
isse: remote not working
res: ran itg// cx wants to swap it to the nearest local store
acc#: 8993115850108976
cb: 7177551735
itg1.0: CR088189042
itg 2.0:
remarks: completed the recommended the itg 1.0
pitch:
sn:
-----------------------caller: steph
isse: internet activation
res: disconnected call while reunning the itg
acc#: 8299410050304942
cb: 4106038247
itg1.0: CR088195578
itg 2.0:
remarks:
pitch: n
4075c3438620
-----------------------caller: sean
isse: internet activation
res: ran itg// endorsed to sme
acc#: 8773110280355236
cb: 9782656092
itg1.0: CR088199267
itg 2.0:
remarks:completed itg 2.0 recommended on the acc.
pitch:
8969
wifi name : Kalivas
password: gableHAUSER!
-----------------------caller: carolina
isse: intenret activation
res: ranitg// technician appointment
acc#: 8993210480342960
cb: 7247132753
itg1.0: CR088202397
itg 2.0:
remarks:
pitch: n

-----------------------caller: shiela
isse: already processed the payment but account is still disconnected
res: ran itg// routed to soak process but cx confirmed that its working.
acc#: 8773110210339359
cb: 4138850607
itg1.0: CR088205958
itg 2.0:
remarks:
pitch: n

-----------------------caller: decaris
isse: want to reinstate the services but acc was disconnected
res: disconnected call// cx wants technician appointment for help installing the internet// acc was disconnected last april 21// no changes made on the account
acc#: 8499051130254174
cb: 6098643235
itg1.0:
itg 2.0:
remarks:
pitch:

-----------------------caller: jessica
isse: want to activate xfinity flex but theres stil a cbale services and sodi for disconnection
res: educated the cx that it will activae within 24 hours because of the pending work order that needs to be completed
acc#: 8299200060396875
cb: 3026702660
itg1.0:
itg 2.0:
remarks:
pitch:

-----------------------caller: virginia
isse: internet activation
res: ran itg// modem is still offline// technician appointment
acc#: 8499050280207263
cb: 4849199841// 4849290471
itg1.0: CR088228671
itg 2.0:
remarks:
pitch:
----------------------caller: ali
isse: internet activation
res: ran itg 2.0 and 1.0// issue resolved
acc#: 8499102320156768
cb: 2154074102
itg1.0: CR088235222
itg 2.0: CR088234327 CR088234403
remarks: completed itg 2.0 recommended on the account
pitch:
apartment a
8499102320156768
-----------------------caller: tony
isse: want to pay the bill
res: transferred to ivr payment
acc#: 8993210170212796
cb: 4122216800
itg1.0:
itg 2.0:
remarks:
pitch:

-----------------------caller: tammy
isse: cable box activation
res: ran itg// issue resolved
acc#: 8993111620410586
cb: 4847212887
itg1.0: CR088238566
itg 2.0: CR088237266
remarks:
pitch:
status code 222
-----------------------caller: francisco
isse: want to activate services
res: transfer to new sales
acc#: 8299420651384474
cb: 2409190858
itg1.0:
itg 2.0:
remarks:
pitch:

-----------------------caller: gary
isse: want to activate the xfinity flex
res: ran itg// issue resolved
acc#: 8773404130085774
cb: 2035309532
itg1.0: CR088243133
itg 2.0:
remarks:
pitch:
Cm0473185898
-----------------------caller: lisa
isse: want to activate xfinity flex
res: ran itg//
acc#: 8993209100000172
cb: 4128188376
itg1.0:
itg 2.0:
remarks:
pitch:
4128188376
xre00251
XI11SC52213048CBBIBO
-----------------------caller: MICHEAL
isse: xfinity activation
res: ran itg// issue resolved
acc#:8499051540081480
cb: 8569052678
itg1.0: CR088254473
itg 2.0:
remarks:
pitch:
tm03851m7010
xre-10000
-----------------------caller:
isse:
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-----------------------