Notes

CALLER: Glenda Dillman
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR088174960
ITG 2.0:
CONTACT NO.: (223) 257-9086
ACC NO.: 8993115860385937
PITCH:
CMAC:
SN:
JoeyDee
WendyB1208
----------------------------
CALLER: Irina Gritsenko
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR088178223
ITG 2.0:
CONTACT NO.: 2156519871
ACC NO.: 8499050320056340
PITCH: Y
CMAC: D40AA9110ACD
SN:
----------------------------
CALLER: Robert L Griffin Jr
ISSUE: Flex box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR088180126
ITG 2.0:
CONTACT NO.: 2542911757
ACC NO.: 8299420270170999
PITCH:
CMAC:
SN:
----------------------------
CALLER: Nicole Kanko
ISSUE: Wants to move to a different address and asked about her options on how she have to make things done moving her services as well.
STEPS TAKEN: Transferred to sales dept
REMARKS: No changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: (732) 995-7894
ACC NO.: 8499052000158206
PITCH:
CMAC:
SN:
----------------------------
CALLER: Edwin Santiago
ISSUE: Wants to disconnect his TV service only
STEPS TAKEN: Transferred to disconnect LOB dept
REMARKS: No changes made on the account
ITG 1.0:
ITG 2.0:
CONTACT NO.: (857) 200-0313
ACC NO.: 8773103222342107
PITCH:
CMAC:
SN:
----------------------------
CALLER: Bradon Rivera
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR088191458
CONTACT NO.: (610) 301-5174
ACC NO.: 8993111790065723
PITCH:
CMAC: 10868C317FBE
CG1682G
SN:
Grandmalion
rich!port23
rich!port23
rich!port23
BulkWild8 - temp
----------------------------
CALLER: Margaret Woods
ISSUE: Wants to connect her printer (brother) to her computer
STEPS TAKEN: Transferred to Brother printer customer service.
REMARKS: No changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: 8772768437
ACC NO.: 8499101150008305
PITCH:
CMAC:
SN:
----------------------------
CALLER: Heather Taylor
ISSUE: wants to check what devices are connected to her network right now
STEPS TAKEN: Ran ITG and informed the cx about the devices that are connected to her wifi.
REMARKS: No changes made on the account.
ITG 1.0: CR088198232
ITG 2.0:
CONTACT NO.:
ACC NO.: 8993115060016886
PITCH:
CMAC: 4135
SN:
f88b37

----------------------------
CALLER: Paulette Lipscomb
ISSUE: Can't activate cable box. System seems to recognize his flex service but not the cable service
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.: (540) 784-9944
5404609578 - call back to confirm the issue
ACC NO.: 8299600480868538
PITCH:
CMAC:
SN: 4581
CR Ticket #CR088203373
----------------------------
CALLER: Melanie Saunders
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR088222863
CONTACT NO.: (978) 423-0464
ACC NO.: 8773102350050391
PITCH:
CMAC: 668C
SN:
Saunders
Malec1420
----------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
----------------------------
CALLER: Elizabet Brown
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: routed to 2 hours waiting time to complete the process. Customer agreed.
ITG 1.0: CR088229472
ITG 2.0:
CONTACT NO.: (301) 904-8967
ACC NO.: 8299400110020901
PITCH:
CMAC:
SN: 9340
----------------------------
CALLER: Sarah Digeronimo
ISSUE: cable box activation
STEPS TAKEN: Ran ITG
REMARKS: routed to 2 hours waiting time to complete the process. Customer agreed.
ITG 1.0: CR088231313
ITG 2.0:
CONTACT NO.: (978) 549-9248

ACC NO.: 8773103520110966
PITCH:
CMAC:
SN: KAOADQE351511418
paqt02999971
----------------------------
CALLER: Nancy Clayburgh
ISSUE: Cable box and remote activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0: CR088234492
ITG 2.0:
CONTACT NO.: (603) 475-3037
ACC NO.: 8773201100169913
PITCH:
CMAC:
SN: 1421
----------------------------
CALLER: Bryan Guillen
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: issue resolved
ITG 1.0: CR088237792
ITG 2.0:
CONTACT NO.: (786) 424-6442
ACC NO.: 8499051470173380
PITCH:
CMAC:
SN:
Extremer
dvp429434
IJ0QVR3RTA
----------------------------
CALLER: Lindsey Wall
ISSUE: Cable box activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG 1.0:
ITG 2.0: CR088238775
CONTACT NO.: (412) 952-0439
ACC NO.: 8993210031251645
PITCH:
CMAC:
SN: 2249
status code 222
----------------------------
CALLER: Frank Marlin
ISSUE: Trying to activate cable boxes but the system won't allow for the boxes to be activated in the account.
STEPS TAKEN: My suppervisor took over the concern to send cable boxes that are compatible with the service.
REMARKS: Customer approved.
ITG 1.0:
ITG 2.0:
CONTACT NO.:
(570) 898-7892
ACC NO.: 8993111030102278
PITCH:
CMAC:
SN: 9016
----------------------------
CALLER: Philip Marra
ISSUE: Wants to create a new account.
STEPS TAKEN: Transferred to sales dept
REMARKS: no changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: 7325393080
ACC NO.: 8499052050262825
PITCH:
CMAC:
SN:
----------------------------
CALLER: Shelley Venturoso
ISSUE: Modem activation.
- Call quality is poor and cx got disconnected eventualy.
STEPS TAKEN: endorsed the situation to my support.
REMARKS: No changes made on the acc.
ITG 1.0: CR088250210
ITG 2.0:
CONTACT NO.: (508) 254-6551
ACC NO.: 8773102630143594
PITCH:
CMAC:
SN:
----------------------------
CALLER: David Burton
ISSUE: Modem activation.
STEPS TAKEN: Ran Itg
REMARKS: call back toms
ITG 1.0: CR088256416
ITG 2.0:
CONTACT NO.: (561) 345-0502

ACC NO.: 8299420631804518
PITCH:
CMAC:
SN:
Jupiter1
db2717206

----------------------------
CALLER: Andrew Colliver
ISSUE: Asked if there's available faster speed
STEPS TAKEN: Educated cx that he already got the fastest speed.
REMARKS: No changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: (240) 409-1251

ACC NO.: 8299420340052250
PITCH:
CMAC:
SN:
----------------------------
CALLER: Allie Blackwood
ISSUE: Modem is offline.
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.: (724) 601-1452
ACC NO.: 8993210640384472
PITCH:
CMAC: 38700C91B7CA
9
SN:
----------------------------
CALLER: Alberto Sanabria
ISSUE: wants to activate xm line
STEPS TAKEN: Transferred to mobile care dept
REMARKS: No changes made on the account.
ITG 1.0:
ITG 2.0:
CONTACT NO.: 7174069166
ACC NO.: 8993115870261045
PITCH:
CMAC:
SN:
----------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0: CR088264065
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
359147521901526
----------------------------
CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG 1.0:
ITG 2.0:
CONTACT NO.:
ACC NO.:
PITCH:
CMAC:
SN:
----------------------------