Notes

SABRE NOTES
1ST DAY
PCC CODE- PSEUDO CITY CODE
Command to go back on the face of the PNR- *A
COMMAND FOR SIGN IN SABRE- SI*(AGENT ID)
COMMAND FOR SIGN OUT SABRE- SO*
COMMAND TO ADD THE NAME= -RASTOGI/MANIK
COMMAND FOR TICKETING LIKE AMADEUS TKOK- 7TAW/
COMMAND TO ADD NUMBER- 9 7827966687
COMMAND TO SPLIT PNR- D(PASSENGER 2.1)- 6MR- F- 6MR- ER-ER-IR
COMMAND TO ADD THE WHEEL CHAIR- 3( WHEELCHAIR)

In sabre we can only void individually
In sabre we save the TST Individually
1= On the extreme right of sabre, we will get the option of encode/decode to get the codes of all things like airline line and many.
2= On the scribe scripts we can run a script like Amadeus( we use Exr_r for back office)
3= We can not change the office ID in case of purged PNR just like Amadeus.
Option1 = We use PURGED_PNR to create a PNR in case of using MCO and If this command does not work and office ID will change automatically.
Option 2= We can use PNR_Creation to make a PNR in case of MCO if we are not able to use the normal command. In this case we have to change the office ID manually.
AWS= AGENT SIGN
0EZC= PCC CODE

The command to open the PNR- *PNR NUMBER
The command to open the ticket - *T
The command to open the ticket Image OR Pcc code=WETR*line number/wetr*4(constant)
Command to see the flight information- *I
Command to see the name- *N
Command to check the PCC- *S
Command to change the PCC- AAA NEW PCC
Command for the changes from TK TO HK- EWR
Command to check Minimum connecting time - VCT*SEGMENT NUMBER( 1-2)
Command to open ticket Image purged PNR- WETR*T (Ticket number)
Command to open purged PNR- *XXXX-pnr no.-p
And you just need to do MD to get the other PNR because we can not use commands on purged PNR
2ND DAY
Command to check the availability- 1(date of dep. Not Y)(departure)(arrival)(classoflaurencecommand)BA
Command to go next page only on flight availability- 1*
Command to pick up the seats for direct flight- 0(no. of pax.)( class of service)(line number)= 03v1
For connecting flight we just put display(*) at the last of the command= 03v1*
Command to check the Itinerary- *I
Command to check the name- *N
Command to pick up the different class for connecting flight- 0(no. of pax.)(class)(line)(class)(line)=05v1f2
Command to pick up the same class for connecting flight- 0( no. of pax)(class)(first line number)*=05v1*
Command to change the class of service- WC(SEGMENT NUMBER)NEW CLASS=WC1-2S(FOR SAME CLASS)----wcs1/e2( for different class)
Command to check the history of segments - *HIA
Command to check the full Information of History- *H
Command to write the remarks- 5H- (REMARKS or free text)
Command to save any changes- 6 ( Initials), ER, ER, IR
Command to check the queue history-*QH, *QH/A( To check the all old queue history)
Command to remove from queue- QR/(PCC CODE)(LINE NUMBER)
Command to check the remarks- *P5H
The command to check the account details- *PAC
TK-HK N THEN QUEUE TO CAT TEAM AND
Command to check the fair basis rules-
RD(DATE OF ISSUE)(departure) (arrival)( date of departure)(fair basis code)-AIRLINE CODE*PE
FQ(DATE OF ISSUE)(departure) (arrival)( date of departure) – AIRLINE CODE(lauren sign)(Q)FARE BASIS CODE
To open the penalties fair information-RD(LINE NUMBER)*16
How to check the local time-T*AIRPORT CODE
IT/BT FARES ARE SPECIAL FARES

3RD DAY- divide, void, to check tst, to check mco value

Command or steps divide the PNR-
D(pax no. 1.1,2.1)---
D1.1-2.1( FOR CONSECUTIVE PAX)
D1.1/4.1( FOR NOT CONSECUTIVE PAX)
6 initials-
F
6 INITIALS
ER
ER
IR
To check the divided PNR- *D
In sabre we have to void the ticket Individually
Command to void the ticket- WV (line no. of etkt) for individual pax one by one
We have to enter the command WV twice
WV( line number)
WV( line number)
Delete the segment- X( segment no.)
To delete the entire segment- XIA
Command to cancel the booking- X(SEGMENT NO.)= X1-2
Command to check forcefully OPEN n tkt status- WTDB*LINE NO.( this command we use only when wetr command is not working to check the ticket status)
The command to check the account details- *PAC
There are 2 ways to check MCO on sabre

1st Command to check the MCO value- *HAC( firstly do *t and then *d to check the MCO line and then use this current command)
2nd command to check the MCO value- TST
Command to check the TST- *PQS
Command to open the manual TST- *PQ
Command to open the line number of TST- *PQR(line number)
When we do any manual pricing the TST will get stored under PQ—manual tst stored
Whenever we make any changes by using ATC command the TST will get save under PQR—using ATC command to store TST
WE USE THIS COMMAND WHEN PAX CALLED TO VOID SO WE USE THIS TO DELETE THE INF.- *PAC
Command to delete the information whenever a pax calls- AC( LINE NO.) SIGN OF CHANGE WHICH GETS FROM THE RIGHT BUTTON OF P
THEN= 6 INITIALS
ER
ER
IR
Me stands for Miscellaneous expenses
4TH DAY
SAE/ATC COMMAND( SABER SAUTOMATIC EXCHANGE)
When customer comes to change the flights then
we will open ticket status by *T now open the ticket status and then
we will check the farerules by using command and if it allows for the changes
We will check the availability and pick the same class or the higher class then
Pick the seats by using command and check the Itinerary by *I and then
Delete the unwanted segment and then check the information then
We will use ATC command for single pax To get the price.- WFRF (Ticket number)laurence sign
We will use ATC command for multiple pax. To get the price- WFRF( TICKET NUMBER)Laurence sign N 1.1
B INITIALS
ER
ER
IR
If the customer is not agree with the price then we will put X in the Quit option on the command page
If the customer is okay with the price then Put X on the NEXT option then the new tkt full amount page will appear now put X in the retain section and then enter and we will be able to see the TRANSACTION RETAINED which means TST is stored and then Use command *PQS to check if the tst is saved or not and we will use the command *PQR( line number) To check the new tst and then save this by using B INITIALS AND ER, ER, IR
Now after select next for the changes ,When we run ATC command and while running the script, we have to check the commission. In order to check the commission the command is *.
Now use command WFR* To go back to the last page

SCRIBE SCRIPT
EX_R_NEW
PNR NAME
*P6 AND ENTER
NOW CHECK VOYAGER CLASSIC AND DO VOLUNTARY CHANGE

ENTER TICKET NUMBER- ALL IF 5 CX OR ENTER THE NUMBER MANUALLY
WAIVER CODE- KEEP IT BLANK
ADD COLLECT- 7.99 FOR ONE/15.98 FOR TOTAL
WE WILL SAVE IT IN SH
Card authentication code
CC authentication in which you will ask the card details and mention the chargeable amount
Check PCC
Automatically queue the TKT
Now check queue history to see the changes
Then put remarks


5TH DAY

In what situations do we redirect the customer to the Airlines
When we are not able to open the ticket Image
In case of bargain fare
If the status of ticket is suspended
He cancelled voluntarily
In case of LCC on voyager

MCO number can not be open either in AMADEUS OR SABRE.

6TH DAY

Command to check the fare for same class of service picked- WP
Command to check the lowest fare value- WPNC
Command to check the lowest fare and rebook and change the class of service- WPNCB
Command to change the class of service- WC1S
Command to save the price- PQ
We will use this command when cci comes to use the credit of purged PNR which was not used Command to check the special price- WFRF(TICKET NUMBER)(LAURENSIGN) 1.1(LAUREN SIGN)PJCB
IT/BT

7TH DAY


PNR PURGED: ALWAYS CHECK ETKT STATUS
1. ETKT UNABLE TO OPEN//WETR*ETKT NO THEN CHANGE PCC AND I WILL TRY TO REOPEN//CONT. AL
2. ETKT IS OPEN// OPEN STATUS// RUN SCRIPT// WANT TO FTC


PNR PURGED OR PNR LIVE: WANT TO USE FTC OR MCO( cannot open mco but we can use the value of mco in etkt no. for mco on purged pnr// MD commnd)

Step 1: run purged pnr script// if pnr is created then ok… good to go ( FTC/MCO)
Step 2: run pnr creation// add manual details n before that pcc switch ( all details on notes.. such as: mco no./old pnr/old itinerary/adcollect)


2 STEPS: *HAC//CHK TST// CHK REMARKS, CANNOT SEE MCO NO.





Command for the published fare- WFRF (TICKET NO.) LAUREN SIGN N 1.1
Command for the special fareIT/BT- WFRF( TICKET NO.)(LAUREN SIGN) N1.1( LAUREN SIGN)PJCB

Basic Economy of the Airlines

American - AA - *B*
United - UA - *N*
Delta - DL - *E*
JetBlue - B6 - *L*
Alaska - AS - *X*
Aeromexico - AM- *V*