Notes

Choose The Right Lobby TV Stations TO BOOST Customer Perceived Wait Times
read more that says essentially that the client is always right might not always appropriate but it certainly does have its merits. You will find a psychological component to good customer service. Creating a customer wait may be an unavoidable necessity but there are many things that can be done to at the very least alleviate section of the hassle of having to hold back. If the client feels as if they have been waiting for half of a day, then your customer service needs improvement. The last thing customers want to do is spend a lot of time waiting and a big stack of magazines and a big screen TV might not be enough to distract them for lengthy. However, having on the proper lobby TV stations will not only alter the customer's feelings about the wait, but also trigger a positive response to the company all together.

In this fast-paced and time-strapped society nobody loves to wait. It is up to you as the manager to really have the right content on your waiting room TV programming. While it won't shorten the specific wait time, having something pleasant and distracting can simply make the customer feel like it's shorter.

1. News is a safe choice. It works for two reasons. First, many people are so busy they don't have time to match what's going on news-wise and having a news channel playing gives them the chance to catch up with the top stories. Second, national news channels are composed of fifteen or thirty minute loops. News highlights are compacted into short segments, and these twenty or thirty-minute news loops should match a customer's wait time. It is rare that a customer must wait longer than thirty minutes.

2. Another similar channel that is effective is weather channels. website works on a single principle as the news loop. Everyone really wants to know what the elements will be and the big weather channels not only provide national forecasts but local forecasts and human interest stories as well. An interesting biography can make the wait time pass quickly.

3. Popular sitcoms, cooking shows and travels channels are also a good idea. Once again, these types of programs run about thirty minutes.

Because the business manager, it is possible to restructure this idea depending on how busy your day is. If it is eleven in the morning and your customers already are waiting an hour, then change the waiting room TV programming to implies that last one hour. Watching something from start to finish on lobby TV stations will make the customer feel like the wait time flew by.

Michel Stevens suggested DISH TV for medical rooms [http://www.dishbusiness.com/medical] for his doctor to help lessen customer complaints with long wait times. DISH Business [http://www.dishbusiness.com/] gets the satellite TV for small business including hotels, restaurants, bars and much more.
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