Notes

Retention fttc 903451725218
, Home Move, FTTP 903451725146

03451725146
fttp tech 15
fttp csnb 11

Sure, I’ll be happy to process a payment extension for you. Let me check and extend your payment.
Oh! As I tried processing an extension, the system is no longer allowing me unless we process a partial payment.

Let’s process X amount (50%) to process an extension. If customer can’t pay the 50%, that’s the time you can ask by saying,

how much do you have right now and I will try to discuss with the upper management regarding it.

​*SET PROPER EXPECTATION TO THE CUSTOMER**

WILL MAKE A PAYMENT TOMORROW
-I will temporarily remove the restriction since you will be paying the balance by tomorrow.

-The service will only last for 24hrs. If the system detects that no payment has been made after 24hrs the restriction will commence.

CHANGING PAYMENT DATE
-Inform cx if it's LARGER or SMALLER
-You will only be able to change your payment day 3 months starting today.
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Reboot: Power off the router and wait for 20 minutes before powering it on. Then, the service will be reinstated within an hour or 2 and a maximum of 24 hours. But normally, service will then work after powering it on.

FAILED ID: As much as I would love t assist you further. However, your account here is still lock and I can’t provide you any information.

FAILED IDV PAYMENT: I provide that I can only process the payment and I don't know how much the balance on the account is since we don't have the full access to it.

-If the payment will cover the whole balance, then the restriction will be lifted automatically otherwise, services will still be restricted.


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>NUMBERS
*03451720088 - CSnB
*03451720040- Automated Payment line
*03451725218 - Retentions - 903451725146
*03451720088 - Technical
*03451720038- Bereavement

"[email protected]"
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>BANK TRANSFER
*Bank Name - HSBC
*Account Name - TalkTalk Telecom
*Account Number - 61299565Sort
*Code - 40-02-50
*Reference - This must be the customer's TalkTalk Account Number
*Bank transfers take up to 7 working days to complete.



CLOSING SPIEL


IS THERE ANYTHING ELSE I CAN HELP YOU WITH ASIDE FROM THIS.

Agent- Was I able to resolve your concern for today?

- Did talktalk able to meet your expectation so far?

- remember that talktalk is always at your back and always here to listen.

- just to remind you that you may receive a survey either today or tomorrow through your email address regarding our transaction today your feedback is highly appreciated.



SURVEY- If it's not too much to ask after this call you might receive a survey either today or tomorrow on your email address. On how I assisted you today your feedback is highly appreciated. I am looking forward to it. Thank you!