Notes
Notes - notes.io |
issue:all boxes activation
steps:ran itg #CR088015313
acc:8499052990017529 087884893-9084993943
------------------------------
*caller:david
issue:just got new box MA1238EF2708->CS0314980788
steps:ran itg #CR088021767
acc:8993211150014079 7244628584
Y
------------------------------
*steps:ghost calls/endorsed/had to complete 2.0 #CR088026063
acc:8499101080021055 6106473625
------------------------------
*caller:barry
issue:box repair
steps:ran 2.0 #CR088024679 / had to complete itg #CR088025073
acc:8299200060445649 4437369002
Y
------------------------------
*caller:erin
issue:just moved cable box activation
steps:ran itg had to complete itg customer confirmed working before ts process CR088032763
acc:8299400472583017 4436326880
------------------------------
*caller:albert
issue:inquired about the cost of downgrading to internet and telephone
steps:provided information about the cost of just internet and telephone 157=(gigabit 112+ 15 modem rent+30 telephone) not including taxes and fees
acc:8773404110023571 2039323471
Y
------------------------------
*caller:joshua
issue:wants activation but xfinity equipment not yet receieved
steps:educated that he has to wait for the equipment to arrive
acc:8299310031310762 2405297349
------------------------------
*caller:akshay
issue:new router replaced router
steps:ran itg #CR088046562 #CR088046900
Pokemon-Bemyeyes@8395
acc:8773100731705774 6179537070
Y
------------------------------*
*caller:chunchoy
issue:internet activation
steps:soak process 10 minutes/educated customer about follow up/ #CR088063189
acc:8299400310839191 4102277361
------------------------------
*caller:anita
issue:wants to disconnect because wants to move address/doesnt want to get services from xfinity anymore
steps:transfer to disco dpt
acc:8499051960249260 9086662930
------------------------------
*caller:victor
issue:internet slow and have more than 12 devices connected /wants to upgrade and have discount
steps:educated about the price upgrade of gigExtra cx is not satisfied and wants promotions/ transferred to custSolutions/had to complete itg #CR088074927
leshawn
acc:8773403811109945 2032951818
------------------------------
*caller:janice
issue:wants to be transferred to billing
steps:transfer to billing 2.0 #CR088076976
acc:8299420620702053 2023655633
------------------------------
*caller:jacob
issue:wants to sched appointment for internet plugged in to different coax outlets but still offline
steps:manual tc from sup 2.0 #CR088077810
acc:8299420651589304 2025702824
------------------------------
*caller:xaviyer
issue:internet activation but he is not home/wants to upgrade services but wants promotions or discounts because he is not satisfied with the price that was given to him
steps:transfer to custSolutions 2.0 #CR088079415
acc:8993206941198991 2404490096
------------------------------
*caller:juanita mensah
issue:reinstatement of account
steps:reinstated account/ran itg #CR088085692
acc:8299420200570797 5712975433
Y
------------------------------
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