Notes

k spoke to: sharol

issue: activate modem ,

reso: ran itg, ran diagnostic test, sent signal, issue resolved, eoc
CR2:
Cr1: #CR087968376
Acct#:8773403830169391
Cbn#: 9144146820


No, hun idont want to talk about that right now

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k spoke to: tinder richardgelis

issue: xfinity streaming box,

reso: account can't be verified, cx will just mak ethe account owner to call us back , eoc

CR2:
Cr1:
Acct#:
Cbn#:
2024
6167062024


----------------------------------------------------------------------k spoke to: nicholas farrar

issue: modem activation

reso: ran itg, sent signal, issue resolved, eoc

CR2: #CR087971959
Cr1:
Acct#: 8773103200665412
Cbn#:
(802) 681-3696


----------------------------------------------------------------------k spoke to: Christop

issue: modem activation

reso: add rented eqp in the account, ran itg , sent signal , wifi configuration, still can't connect, endorsed to sup to continue the process, eoc

CR2:#CR087974820
Cr1:
Acct#:8773105070502567
Cbn#:(508) 360-6181

CM MAC : C7CE / #CR087974820
not eligible

Wifi Network Name: Kibbie Cabin
Password: 2Teddies
----------------------------------------------------------------------k spoke to: jonathan

issue: internet activation

reso: ran itg , sent signal, modem is offline, set tech app may4 12-2pm, cx agreed, eoc

CR2:
Cr1: #CR087979793
Acct#:8993210750571223
Cbn#:(724) 531-0155


----------------------------------------------------------------------k spoke to: Adam

issue: separate install , tech said that cx will come back but no update,

reso: utilized itg 2.0, internet is working fine, create an order for app , set tech app , cx approved , eoc

CR2:#CR087981683
Cr1:
Acct#: 8773102120369899
Cbn#:(631) 365-3133

trying installation again . need service location move to the property ,

----------------------------------------------------------------------k spoke to: nancy daubert

issue: offered ts , cx declind. manual tc ,

reso:

CR2: #CR087985416
Cr1:
Acct#:
Cbn#:
supposed to rcv 2 cable boxes but 1 cable box ,

----------------------------------------------------------------------k spoke to: michelle

issue: cable box activation

reso: add equipment to account, ran itg, still not working, endorsed to sup to continue, eoc

CR2:
Cr1:#CR087992849 / #CR087993881
Acct#:8773400220035984
Cbn#:860) 289-4285
m11549tg4955 three host sn
GK849
SN :
06108
----------------------------------------------------------------------k spoke to: dinna

issue: modem activation

reso: tried to add the equipment to the new account, old account is from west, educ cx that we need first to contact west division, cx has appointment, will do callback instead, eoc

CR2:
Cr1:
Acct#:8299700051795183
Cbn#:(469) 471-5075


----------------------------------------------------------------------k spoke to:

issue:

reso:k spoke to n/a

did opening spiel 3x, cx is nots responding, eoc

CR2:#CR087999926
Cr1:
Acct#:
Cbn#:


----------------------------------------------------------------------k spoke to: david

issue: flexbox activation

reso: add flex service to the account, ran itg, issue resolved , eoc

CR2:
Cr1:#CR088001717 / #CR088002370
Acct#: 8299420200805946
Cbn#: (301) 310-5004
ssn 1552

----------------------------------------------------------------------k spoke to: amlan

issue: internet modem

reso: ran itg, modem is offline, set tech app may 6 8-10am, educ agreed, eoc

CR2:#CR088003943
Cr1: #CR088003451
Acct#:8299700044107686
Cbn#:
(906) 370-5240


----------------------------------------------------------------------k spoke to: michael, technician, william laroche

issue: internet activation

reso: ran itg, ran diagnostic test, issue resolved, eoc

CR2:
Cr1: #CR088009332
Acct#:8773102170805040
Cbn#:
(617) 817-1930

cmmac - e3d
wifi name:


----------------------------------------------------------------------k spoke to: tarrell

issue:

reso:

CR2:
Cr1:
Acct#:
Cbn#:
email requesting to deactivate the ,

----------------------------------------------------------------------k spoke to: Dennis

issue: internet activation

reso:

CR2:
Cr1: #CR088036634
Acct#: 8993210010224654
Cbn#:
(412) 545-4829

CMMAC :
----------------------------------------------------------------------k spoke to: Megan

issue:

reso:

CR2:#CR088040310
Cr1:
Acct#:8299610381369205
Cbn#:5408414997
df30

----------------------------------------------------------------------k spoke to: susan

issue:

reso:

CR2:
Cr1:
Acct#:8299200061477203
Cbn#:(717) 418-0049


----------------------------------------------------------------------k spoke to: dolores

issue: internet activation

reso: ran itg, ran diagnostic test, issue resolved, eoc

CR2:
Cr1:
Acct#:
Cbn#:


----------------------------------------------------------------------k spoke to: deborah

issue: cable box activation

reso: ran itg, initiate restart, still not working , set tech app,

CR2:
Cr1:
Acct#:
Cbn#:

small boxes, in your bedroom, called earlier xfinity , box is now off ,

SN: PAM604664780
#CR088048452
----------------------------------------------------------------------k spoke to: carol

issue: inter

reso:k spoke to carol

internet activation, ran itg, call got disco while doing ts, endorsed to sup, eoc

#CR088051552

CR2:
Cr1:
Acct#: 8299420330017313
Cbn#:
(240) 490-0137

CMMAC - 004036811161 / 004036811163
MODEL MT771
Katie
Erin125!

http://[2001:558:4042:69:8a9e:68ff:fefe:d2e3]/
9HUhoFDZ
----------------------------------------------------------------------k spoke to: kathleen

issue:

reso:

CR2:
Cr1:
Acct#:
Cbn#: 8499100370094863


----------------------------------------------------------------------k spoke to: juan betancourt

issue:
9082206380
reso:
#CR088059946
CR2:
Cr1:
Acct#:8499053650412927
Cbn#:(908) 220-6740


----------------------------------------------------------------------k spoke to: janixsa

issue:

reso:

CR2:
Cr1:
Acct#:8773104001193117
Cbn#: 617 383 4081 /
replaced modem

----------------------------------------------------------------------k spoke to: jazzabell

issue: internet activation,

reso:

CR2:
Cr1:
Acct#:8993111622282090
Cbn#:(484) 877-3260
CM MAC- 8E30 /
#CR088067049 /


----------------------------------------------------------------------k spoke to: yinnian lin

issue: internet activation ,

reso:

CR2: #CR088071092 / CR Ticket #CR088074258
Cr1:
Acct#: 8299600301179255
Cbn#: 301 910 2882
Wifi name: Shengping
Password: 03200214


----------------------------------------------------------------------k spoke to: kiely

issue: woke

reso:

CR2:
Cr1:
Acct#:
Cbn#: 6177842728


----------------------------------------------------------------------k spoke to: lynette conard

issue: internet activation

reso: ran itg,

CR2:
Cr1:
Acct#:
Cbn#:
E1E2


----------------------------------------------------------------------k spoke to: kaye cibexcer

issue:

reso:

CR2:
Cr1:
Acct#: 8
Cbn#: 8049386417


----------------------------------------------------------------------k spoke to:malcom , rebecca
rebecca
issue:

reso:

CR2:
Cr1:#CR088086876
CR Ticket #CR088082492
Acct#:8993113470027270
Cbn#:(814) 206-6005


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