Notes
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callback:609-470-2065
ticket:CR087850570
lord spoke with diana
issue:internet activation
resolution:upon trouble shooting steps cx will callback//eoc..
pitch:n
********************************
account no.:8499051510053501
callback:609-471-1557
ticket:CR087849187 2.0//
lord spoke with steve
issue:internet activation
resolution:run itg 2.0//issue resolved//eoc..
pitch:n
********************************
account no.:8993204760150078
callback:814-341-0800
ticket:CR087854419
lord spoke with mary
issue:internet activation
resolution:run itg//in the middle of the trouble shooting steps//call got dc complete the itg//eoc..
pitch:n
********************************
account no.:8499101520020576
callback:4360712
ticket:CR087860156
lord spoke with antje
issue:no dial tone
resolution:provision the phone no.//run itg//issue not resolved//endorse call to my support//callback after an hour//eoc..
pitch:n
********************************
account no.:8773102851022311
callback:949-306-2267
ticket:N/a
lord spoke with bintou
issue:cx just want to confirm the tech appointment
resolution:upon checking the tech is on may 3 from 12nn to 2pm//ghost call//dc the call//
pitch:n
********************************
account no.:8773213000065984
callback:603-491-2703
ticket:N/A
lord spoke with melissa
issue:wants to downgrade her service
resolution:transfer call to customer solution//eoc..
pitch:N
********************************
account no.:8773103000066068
callback:781-444-2566
ticket:CR087874452
lord spoke with raymond
issue:internet activation
resolution:run itg 2.0//issue resolved//eoc..
pitch:Y
941865050038
c7000v2
********************************
account no.:8773103761443761
callback:978-985-9414
ticket:CR087889255 2.0
lord spoke with paulo
issue:internet connection
resolution:run itg//2.0//call got dc//complete the itg//endorse call to my support//
pitch:n
********************************
account no.:8299400432813256
callback:
ticket:
lord spoke with chaonte
issue:activate xfinity mobile
resolution:transfer call to mobile care//eoc..32
pitch:n
********************************
account no.:8499053340766203
callback:908-868-5635
ticket:CR087896376
lord spoke with andrew
issue:internet activation
resolution:run itg 1.0//routed to tech//cx will swap the modem to the local store//eoc..
pitch:N
********************************
account no.:8299400433586059
callback:347-891-4810
ticket:CR087899334 2.0//
lord spoke with panagiotis
issue:internet activation
resolution:run itg 2.0//issue resolved//eoc..
pitch:N
********************************
account no.:8499101810202314
callback:267-402-0111
ticket:N/A
lord spoke with joe
issue:cx has concern about the tv
resolution:educate the cx.//eoc..
pitch:n
********************************
account no.:8773202060011418
callback:603-732-7026
ticket:CR087911802
lord spoke with stacy
issue:internet activation
resolution:run itg 2.0//educate the cx to go to router log in.net//call back after 30 mins.//eoc..
pitch:Y
941865A10EA3
CAX80
router log in.net
********************************
account no.:8773102933017909
callback:978-453-0315
ticket:n/a
lord spoke with belle
issue:wants to pay her bill
resolution:transfer call to the billing department
pitch:n
********************************
account no.:8499100027593382
callback:484-883-6993
ticket:CR087921335
lord spoke with samantha
issue:internet activation
resolution:complete the service order//run itg 1.0//set wifi name and password//issue resolved//eoc..
pitch:Y
F8A097731DAA
name:R2D2 where are you?
password:MilFalcon
MilFalcon
MilFalcon
********************************
account no.:8299610253498181
callback:203-209-2647
ticket:CR087926963 2.0//
lord spoke with kristine
issue:wants to set tech appointment for the cable box
resolution:set tech appointment//eoc..
pitch:
********************************
account no.:8773100021226093
callback:617-838-3139
ticket:CR087934478 2.0
lord spoke with ben
issue:cable box activation
resolution:run itg//issue resolved//eoc..
pitch:Y
XRE10000
G37TM392
********************************
account no.:8396900190764197
callback:256-390-1832
ticket:N/A
lord spoke with dominque
issue:internet and cable box activation
resolution:upon checking cx is from central//transfer call to central division
pitch:N
********************************
account no.:8499101820258728
callback:215-237-1524
ticket:CR087940638
lord spoke with sheryl
issue:cable box activation
resolution:run itg 1.0//issue not resolved//routed to tech appointment//set tech//eoc..
pitch:Y
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