Notes

Grace spoke to: melissa

Issue: modem activation
BloomOne
Boynton1!- PASSWORD

Action: ran itg// check connections// send signal// issue resolved// eoc.

Ticket Number: CR087954220
Account Number: 8773105090317426// PITCH NT
Callback Number: (781) 248-4284
////////////////////////////////////

Grace spoke to: kyle

Issue: modem activation

Action: educate the cx that there is other account associated in this address//educate the cx that he can go to the store// transferr to retention// eoc

Ticket Number:
Account Number: 8499101820469325
Callback Number: (267) 987-0779
////////////////////////////////////

Grace spoke to: anna
004036965135
Issue: modem activation

Action: add equipment// ran itg// check connections// send signal// issue resolved//eoc.

Ticket Number: CR087955937
Account Number: 8773103190816355//pitch NT
Callback Number: (757) 344-3440
////////////////////////////////////
Grace spoke to: frank

Issue: download app// can't sign up apps// his email is link both of his account

Action: ran itg// complete itg// ask assistant to csa// eoc.

Ticket Number: CR087956825
Account Number: 8499101360176686
Callback Number: (302) 388-5260
////////////////////////////////////

Grace spoke to: johnny

Issue: acitvate sim card

Action: transfer to mobile care dept.


Ticket Number: n/a
Account Number: 8299420621503948
Callback Number: (202) 516-4391
////////////////////////////////////

Grace spoke to: kelsey

Issue: modem is not working

Action: ran itg// check connections// send signal// setup wifi name and password// issue resolved// eoc.

Lunaecho@1213

Ticket Number: CR087894433
Account Number: 8993113820040619
Callback Number: (717) 575-0165
////////////////////////////////////

Grace spoke to: michael

Issue: landline service activated

Action: open xpg gui// ran itg// check connections// send signal// issue resolved

Ticket Number: CR087964297
Account Number: 8499101950221538// pitch nt
Callback Number: 2158080013
////////////////////////////////////

Grace spoke to: michelle

Issue: cx is is requiring about her tech. visit//

Action: educate the cx about her tech. visit date and time // issue resolved// eoc.


Ticket Number:
Account Number: 8773111000125651// pitch calback 3 pm
Callback Number: 4138831462
////////////////////////////////////

Grace spoke to: patricia

Issue:

Action:


Ticket Number:
Account Number: 8299600830371589
Callback Number: 4349813140
////////////////////////////////////


Grace spoke to: michael

Issue: disconnected service// modem activation

Action: transfer to retention // eoc.

Ticket Number:
Account Number: 8299400433482259
Callback Number: (240) 441-3293
////////////////////////////////////

Grace spoke to: walter

Issue: cx is inquiring to track his package

Action:check the no order is found// ship him a new box// the previous agent didn't succesfully ship him a new box// issue resolved// eoc.

Ticket Number: n/a
Account Number: 8773102580651901
Callback Number: (978) 893-9753
////////////////////////////////////

Grace spoke to: rachel

Issue: flex // under central division

Action: transfer to central video tech. dept. // eoc.


Ticket Number: n/a
Account Number: 8529112770593083
Callback Number: (616) 706-2024
////////////////////////////////////

Grace spoke to: migdalia

Issue: cx wants to have a technician

Action: look for the earliest tech. visit//
ran itg// by pass some parts since the cx wants to have a manual technician//

Ticket Number:
Account Number: 8499053340390715
Callback Number: (646) 544-6952
////////////////////////////////////

Grace spoke to: valerie

Issue: cx wants to return the box to the local store

Action: educate the cx about the local store// issue resolved// eoc.

Ticket Number: CR087977678
Account Number: 8299700071953374//pitch nt
Callback Number: (202) 297-1197
////////////////////////////////////
Grace spoke to: valerie

Issue: spoke to the agent asking help to activate the cx landline phone

Action: ran itg// open xpg gui// send signal// agent hung up the call


Ticket Number: n/a
Account Number: 8299200190927599
Callback Number: (202) 415-3809
////////////////////////////////////

Grace spoke to: joshua

Issue: cx wants to cancel the flex box //

Action: check the service order there is no flex box // educate the cx that is only an offer// eoc.

Ticket Number: n/a
Account Number: 8499100027594711
Callback Number: (703) 297-9139
////////////////////////////////////

Grace spoke to: ellen

Issue: cable box action

Action:


Ticket Number: CR087983075
Account Number: 8773102630111260
Callback Number:(508) 477-3024
////////////////////////////////////

Grace spoke to: anne

Issue: cable box activation

Action: ran itg// check connections// send signal// ussue resolved// eoc.
the other box is not working// cx will go to the store and replace the box// eoc.

xre00071
Ticket Number: CR087986811
Account Number: 8299200450103584// pitch nt
Callback Number: (610) 737-8559
////////////////////////////////////


Grace spoke to: thom

Issue: modem activation

Action: ran itg// check connections// send signal//setup wifi name and password// issue resolved// eoc.

Ticket Number: CR087989752
Account Number: 8499101390531405// pitch
Callback Number: (215) 485-7052
////////////////////////////////////

Grace spoke to: frederick

Issue: modem activation

Action: ran itg// check connections//setup wifi name and password//

Smalle
lexismalle

Ticket Number: CR087992847
Account Number: 8773101940045911//pitch nt
Callback Number: 7818838988
////////////////////////////////////
Grace spoke to: valerie

Issue: cx wantsa to use her old number 3013362669

Action: check rate center// same rate center// contact tm admin // open xpg gui// ran itg// check connections// send signal// issue resolved// eoc.

Ticket Number: CR087999626
Account Number: 8299420621876468// pitch nt
Callback Number: (202) 684-1357