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Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your services.
Assurance:
I appreciate you bringing this to our attention. That's not the experience we want you to have as a customer. Let me go ahead and check the root cause of the issue and fix it.
Please be assured, you have reached the right person. I will help you with your concern.
I have experienced the same issue recently so I understand how it must have impacted your work. Please be assured, I'll provide you my best assistance.
That's not the experience we want you to have as a customer. We want to apologize for falling short.
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