Notes

ACC#: 8773404120033768
BCN: (203) 988-9429

Earl spoke to Cynthia
Concern: billing concern
Actions Taken: transferred to billing department//EOC

265
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ACC#: 8993111260302754
BCN: (717) 966-9388

Earl spoke to Kayla
Concern: modem activation
Actions Taken: ran ITG//speed to gateway test is less than 90%//could not set tech appointment couz there is pending order on the account and there is active account on the same service address//the other active account has sodi to be completed//educate cx//EOC
CR Ticket #CR088326129


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ACC#: 8299400312525038
BCN: (443) 410-5348

Earl spoke to Louise
Concern: modem and flex activation
Actions Taken: ran ITG//set wifi name and password//issue resolved//ran ITG for flex activation//issue resolved//EOC
CR Ticket #CR088330749

Luya
4434105348

t-mobile//123

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ACC#: 8499100060303814
BCN: (610) 613-0500//

Earl spoke to Howard
Concern: modem activation
Actions Taken: ran ITG//set name and password//issue resolved//walk through cx on connecting other devices to the internet//EOC
CR Ticket #CR088337429
CR Ticket #CR088342218

name: 250GTE
pass: 6106130500

verizon//113
tomorrow//3pm//
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ACC#: 8499053400852596
BCN: (732) 713-6412

Earl spoke to Richard
Concern: got a new phone 7 days ago//having the following problem:goes dark,barely see keyboard//7327962144//iphone Se
Actions Taken: transferred to mobile department//EOC


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ACC#: 8773500250239610
BCN: (929) 274-0889

Earl spoke to Summer
Concern: modem activation to a new service address
Actions Taken: transferred to national movers department//eoc

CR Ticket #CR088359859


25 Union St Unit2, Brandon VT 05733

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ACC#: 8499100217551349
BCN: 9788104043

Earl spoke to Hamida
Concern: modem activation//wants a technician
Actions Taken: educate cx that she is not authorized user of the account to proceed to set tech appointment//call got disconnected//endorsed to sup


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ACC#: 8499100217551349
BCN: 2406824626

Earl spoke to Mylan
Concern: cable box activation//RDK-03013
Actions Taken: RAN itg//issue resolved//eoc
CR Ticket #CR088366498


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ACC#: 8499050060015449
BCN: (301) 943-1659

Earl spoke to LRichard
Concern: modem activation
Actions Taken: ran ITG//educate cx that there is a signal leakage and set tech appointment//EOC


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ACC#: 8299610330834259
BCN: (571) 277-2573

Earl spoke to Mohammad
Concern: tranferred to a new address//wants to activate modem
Actions Taken: ran ITG//set tech appointment//modem is offline//call got disconnected//ENDORSED TO SUP


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ACC#: 8499102510244192
BCN: (215) 313-3963


Earl spoke to Adam
Concern: wants to activate cable b ox to a new service address
Actions Taken: complete order on the previous account//contacted ECM to complete sodi and fix xb3 error to the previous account//issue resolved//EOC

1001669853652096
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ACC#: 8299600581040755
BCN: (276) 201-4514

Earl spoke to Donna
Concern: wants to add a service
Actions Taken: accidentally add service to Angela Webb//advise cx to go to local store because angela's account is still active on the address and there is a nonpay disconnect order//educate cx//EOC

3C7A8A1D3618


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ACC#: 8499101960055892
BCN: 2157158908

Earl spoke to Joseph
Concern: new modem activation
Actions Taken: ran ITG//set WiFi Name and password//issue resolved//transferred to Sup//EOC


name: Grizzwolds
pass: 2157158908
rmy6P+Mw
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ACC#: 8993115701019448
BCN: 4438214696

Earl spoke to Evan
Concern: wants to add service
Actions Taken: transferred to internet essentials department//EOC


$30

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ACC#: 8299610380879212
BCN: 5713303799

Earl spoke to Jennie
Concern: owned modem activation
Actions Taken: ran ITG//cx will receive message after 10 minutes//EOC

CR Ticket #CR088395949

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ACC#: 8299400051018542
BCN: 4102634770

Earl spoke to Viola
Concern: channel been off for three days//295 CHANNEL IS NOT AUTHORIZED 580
Actions Taken: RAN itg//educate cx that channel is not already part of her package anymore//EOC
CR Ticket #CR088410303

INSP

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ACC#: 8993112760018171
BCN: 7172080062

Earl spoke to Cynthia
Concern: owned modem activation
Actions Taken: add modem to the account//ran ITG//cx will receive text message after 10 minutes//EOC
CR Ticket #CR088414144

50a5dc1a35aa

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ACC#: 8299400311039627
BCN: 4103029532

Earl spoke to William
Concern: owned modem activation and phone service activation
Actions Taken: ran ITG//issue resolved//ran ITG for voice activation//ssue resolved//EOC
CR088417182
4107965262
CR Ticket #CR088418454

93a8
F8790A1F93a7
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V