Notes
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Grace spoke to: michael
Issue: wifi xtender
Future Fun
Lilyicious08
Action: ran itg// check connections// send signal//setup wifi name and password //cx refused to contact oem// endorsed//issue resolved// eoc.
Ticket Number: CR088117063
Account Number: 8499100022019557// pitch nt
Callback Number: (215) 681-6974
////////////////////////////////////
Grace spoke to: kendra
Issue: asking for her bill // her is not active because of her bill // but she already pay her bill
Action: transfer to billing
Ticket Number: n/a
Account Number: 8993111260300618
Callback Number: 7174044273
////////////////////////////////////
Grace spoke to: harry
Issue: modem/ cable box activation
Showalter
2398982340
Action: ran itg// open xpg gui// check connections// send signal// setup wifi name and password// support take over the call// eoc.
Ticket Number: CR088121263
Account Number: 8299600310589577
Callback Number: (239) 898-2340
////////////////////////////////////
Grace spoke to: wayne
Issue:
Action:
Ticket Number:
Account Number: 8499051210104547
Callback Number: 2158501649
////////////////////////////////////
Grace spoke to: louis
Issue: the account is mess up // two account
Action: ask assistant to retention
Ticket Number: n/a
Account Number: 8499050280047966
Callback Number: 2677605253
////////////////////////////////////
Grace spoke to: bernard
Issue: modem activation
Action: ran itg// check connections// send signal// issue resolved// eoc.
Ticket Number: CR088124498
Account Number: 8499100025096701// pitch 11 am
Callback Number: (267) 449-3792
////////////////////////////////////
Grace spoke to: arminda
Issue: modem activation // cx wants to have a technician
Action: ran itg// by pass some parts since cx wants to have a technician//issue resolved//eoc.
Ticket Number: CR088125594
Account Number: 8499050891351146// pitch callback
Callback Number: (609) 649-1347
////////////////////////////////////
Grace spoke to: guy
Issue: downgrade his service
Action: transfer to disconnect service// eoc.
Ticket Number: n/a
Account Number: 8299420601341582
Callback Number: 3015231013
////////////////////////////////////
Grace spoke to: cynthia
Issue: modem activation
Action: ran itg// check connections// send signal// issue resolved// eoc.
Ticket Number: CR088131535
Account Number: 8773402140731700// pitch nt
Callback Number: (914) 610-1082
////////////////////////////////////
Grace spoke to: kathleen
Issue: modem activation
KAR1103
4126104864
Action: ran itg// check connections// send signal//routed to tech. visit// issue resolved// eoc.
Ticket Number: CR088137669
Account Number: 8299600310589577// pitch nt
Callback Number: 4126104864
////////////////////////////////////
Grace spoke to: denver
Issue: join service today// inquirng if he can go to the store and piuck up the box
Action: educate the cx that he can go to the store and pick up the box// eoc.
Ticket Number: n/a
Account Number: 8299400472463269
Callback Number: 4107360698
////////////////////////////////////
Grace spoke to: terry
Issue: modem activation
Action: ran itg// check connections// send signal// routed to tech. visit// look for the earliest tech. // issue resolved// eoc.
Ticket Number: CR088142914
Account Number: 8299400433627127
Callback Number: (774) 836-7788
////////////////////////////////////
Grace spoke to: eternity
Issue: cx looking for a tech. to install cable in her end since it was broken.
Action: ran itg// by pass some parts since the cx wants to have a technician to come to her end to hook up the cable// eoc.
Ticket Number: CR088145722
Account Number: 8499100530983922//pitch nt
Callback Number: (302) 353-2358
////////////////////////////////////
Grace spoke to: lorenzo
Issue: asking if he will be charge//
Action: ask assistant from the billing dept/
Ticket Number: n/a
Account Number: 8499053141664201
Callback Number: (973) 536-3291
////////////////////////////////////
Grace spoke to: shirl
Issue: landline
Action: educate the cx about his modem is not landline phone compatible // edcuate he can go to the store and pick up a box// eoc.
Ticket Number: n/a
Account Number: 8299420610971692
Callback Number: (202) 270-2711
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