Notes

Grace spoke to: keith

Issue: pay his bill and still not showing on the system

Action: contact the billing


Ticket Number: n/a
Account Number: 8299420450209492
Callback Number: (240) 440-7018
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Grace spoke to: carol

Issue: cx have an appointment it when she check it there is no appointment// cx wants to have an a technician

Action: ran itg// check connections// look for the earliest tech. visit// issue resolved// eoc.

Ticket Number: CR088280744
Account Number: 8499100223509398// pitch nt
Callback Number: (610) 635-5167
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Grace spoke to: ernest

Issue: flex box activation

Action: ran itg// check connections//send signal// routed to tech. visit// cx will go to the store and replace the box// eoc.

Ticket Number: CR088282774
Account Number: 8499100225816809
Callback Number: 2677484563
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Grace spoke to: pam

Issue: cable box is not working// on set of the call the box is working // modem went down

Action: ran itg// check connections// send signal// issue resolved// eoc.


Ticket Number: CR088283895
Account Number: 8299200190251586// pitch nt
Callback Number: (302) 632-4415
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Grace spoke to: wilfred

Issue: cable box activation

Action: ran itg// check connections// send signal// remote pairing //issue resolved// eoc.

Ticket Number: CR088286657
Account Number: 8773102933268452// pitch nt
Callback Number: (978) 407-7687
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Grace spoke to: john

Issue: c

Action:


Ticket Number:
Account Number: 8773102380404824
Callback Number: (978) 239-2857
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Grace spoke to: diana

Issue: internet connection went out

Action: ran itg// check connections//send signal//the cx is experiencing internet interuption // while educating call got dc// endorsed// eoc.


Ticket Number: CR088291736
Account Number: 8499101390555248
Callback Number: (484) 784-7498
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Grace spoke to: edward

Issue: trying to hook up modem
3835Central
Griffin1

Action: provision the modem// setup wifi name and pass//issue resolved//eoc.

Ticket Number: CR088293173
Account Number: 8499050280178464
Callback Number: 6093529284
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Grace spoke to: heather

Issue: prepaid service

Action: transfer to prepaid service dept.


Ticket Number: n/a
Account Number: 8299600680162526
Callback Number: 5404143062
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Grace spoke to: zitaschia

Issue: tech. went to her end and fix the cables however the modem is not yet working// cx wants to schedule a tech. appointment

Action: look for the earliest tech. visit// ran itg// by pass some parts since the cx wants to have a tech. visit// eoc.

Ticket Number: CR088307612
Account Number: 8299400451655893
Callback Number: (443) 622-2207