Notes

XM notes
I have a good news to tell you
As I reviewed your account , I can see on your account that you are eligible for Xfinity Mobile - You are eligible for monthly discount on your account which will be credited to your monthly bill , if you will Port an existing phone number I can go ahead and sign you up for Xfinity Mobile for you and you will get $20 discount on your monthly internet bill and you will save $240 in a year and that is a great saving !!

Also , you will get $100 visa prepaid card for each line you add with us and you will get it with this offer

In addition to that , if you want I can help you with a new free IPHONE SE too and it will be completely free for you and it will be on us

So what do you say , isn't a good deal ?

I can completely understand that , but I believe you should give it a thought as deals like these come very rare and this is a limited time deal available on your account and You can use as per your choice after activating the mobile line and also use as emergency phone in your home or gift to any of your family member or kids and you can save hundred of dollars with this deal

Also , if you don't mind may I know how much you are currently paying for your mobile services and for how many lines ?

OBJECTION HANDLING *****
We have most economical pricing as compared from your current provider, as I shared you the savings. Our offerings in worthwhile! I’m sure you’ll love our service with the savings every month.

**I’m happy with my current provider**

I certainly understand your loyalty based on the good service that they have provided to you. However, as I mentioned previously, you can obtain that same level of service with us for far less out of pocket each month.

We are offering you more than your current provider and saving on your monthly. Why pay more monthly when you can pay less and get better service keeping your devices and phone numbers

** I’m under contract and still paying for my new phones **

Do you happen to know how long you have remaining on your contract or what the cost to end early would be? I’m curious because it sounds like Xfinity Mobile would save you a chunk of money each month and the savings would quickly outweigh any fees you may have to pay to switch.

I totally understand! I wanted you to be aware of the service. When the time comes and you are able to re-evaluate your whole home monthly costs, you might consider Xfinity Mobile which does not require a contract.

** I need to check with my spouse **
I totally understand that. I tend to be the same way. However, if my husband came home and I could tell him we just saved X amount per month on our mobile bill, I think he’d be happy.

** I’m on an unlimited family plan with another carrier **

With Xfinity Mobile you aren’t locked into a specific calling plan for your whole family. If some use less data and would benefit from the By-the-Gig plan it’s only $15 per month or add other family members that use more on the Unlimited plan for as little as $30 per line/mo depending on how many lines you add

We have more than five lines with our current provider and all of them are not paid off completely.

No requirement to migrate all phones at once. You have the option to keep lines with your current provider if you’re still paying off devices, however you can bring the phones which are paid off. You can either port the phone numbers or can have new number from Xfinity.

Awesome ! Its really a great choice :)

Let me place the order for you , so that I can lock the deal for you

I am now going to share a secure link , in which you need to enter your details like DOB and complete SSN number and be assured Xfinity chat is a secure platform which masks all critical information and in order to avoid risk Xfinity requires an SSN to ensure the legitimacy of the account

I am now going to share you an another secure link , in which you have to enter your card details , so that I can process your order

I am now going to share you an approval and you need to click on I AGREE to approve the order and may I have your best email to share that approval with you ?

Also , I would like you to know that there will be one time charge of $10 for each mobile line and it will adjust on your mobile bill after the activation of mobile line.
Apart from that , You will receive a email with a link to update your ID Proof(license) within 15 minutes. Please go through this link and update your ID proof to process the order completely.

You will receive a new sim and Mobile device within 2 working days with the activation steps to activate the Mobile services.
The activation link to activate the mobile service and sim card is: www.XfinityMobile.com/Activate.

You may expect a call from "Xfinity 888-266-2278" OR "+1-888-266-2278" to assist you in activating your Xfinity mobile services, once the order is delivered at your door steps. Please make a note of this number.

I will send you the steps on the email to Activate the line and Review the Order.
You will get the Review email for the shipment of the Mobile within 15 minutes. Please make sure to open the link and upload one of your ID Proof.

I would also like to inform you that the Mobile package requires a signature for delivery. If you're not home to receive the package, your package may be routed to a nearby location for you to pick up. You can also track your order through FedEx delivery and pick the SIM card from the nearest FedEx store

In case we are sending a new device along with the SIM card then we need to share the email to the customer by referring to the DOC ID- HOW13357. (Check Email address of the customer and send the document)

In case we are sending only the SIM card then we need to share the email to the customer by referring to the DOC ID- HOW13358. (Check Email address of the customer and send the document).

Your current service will remain active and once you have activated the new SIM card’s the services will start from Xfinity end. (This will ensure you only have one service and pay for one service only). We want you to activate the SIM card asap so you can get the discount on your internet bill as well you can get the gift card (to check if gift Card offer is available)

The gift card offer will be eligible post activation of the line and will be shipped to you. You can check the details of the Gift card from the following link after activation: https://XFINITYrewardcenter.com/status