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name: Mary Crimmins
cb: 202 826 5691
>modem acivation
>ran itg 2.0
>tried other coax
>modem is already online
>cx have 2 routers (old and new) the old one is directly connected to the coax on the basement and the new router is upstairs (00:40:36:5D:70:6A) connected by a lan thru the old router, cx said she can connect or go online to her old router but cant connect to the new one
> 00:40:36:5D:70:6A is online
> cx said she'll wait for it cuz its really slow or no internet connection
> we schedule a tech// cx wants a follow up, she'll wait for the meantime, and if not she'll proceed with tech
>endorse// educate// eoc
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