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issue-RPI Denail
action-info shared/deniad given
comm- proper denail given//denied given as per RA team remark84835739
*********************SENIOR CALL ****************************
issue cx want to know about for refund
action-info shared refund initiated in SD
comm-info shared refund initiated in SD//cx agreed//cmn
issue-cx want to return the product
action-Re- directed to self serve//info shared//sms sent
comm-Re- directed to self serve//info shared//sms sent//cmn
Issue: cx want to return the product Same product but inaccurate description//Received a different item
Action: return req raised//tat shared 24 hrs for update
communication: apology done//rpi not initiated//also guide to pack the parcel in original packing//cmn
issue - RPI Denied
action - Deny Refund
comm - denial given as per RA remarks
issue cx want know about warrenty related issue
action- info shared//tat shared
comm-info shared //cx agreed //tat shared 24-48 for team update//cmn
issue cx want to know about for refund
action-info shared refund initiated in bank account
comm-info shared refund initiated in bank account//cx agreed//cmn
85124231
Issue: product already picked up but not updated(APUC case)
Action: RL filled// APUC marked//pick up boy no.--8658060708
comm: apology done//tat shared 72 hours for update//cx did not have pickup receipt//shared the refund/ replacement tat//cmn
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