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All right(customer name), today chatted in regarding___________ and I can Imagine! I would be so lost without my internet! Oh, and I would also like to thank you for troubleshooting with me- I could not have gotten your services restored without you.
What else can I help you with today?
Awesome! I am so glad I was able to help and confident you will be able to use the services without any interruption. Just to make sure once more before I let you go, (customer name), have I resolved all your concerns?
In case of scheduling troubles call:-
Mr./Mrs. customer, today you chatted in regarding____________, and we discovered that___________. ******Rest be assured, our technicians are the best, so I know you will be In great hands.
(Use it where we arrange trouble call) What else can I help you with today?
Thank you for being a loyal Xfinity customer. Also I (truly) appreciate your patience and time so much. Have a great rest of your day
In case of creating soak/ open ticket
Mr./Mrs. customer, today you chatted in regarding_____________ we've completed all the troubleshooting steps available over the phone. Now, we will run additional diagnostic on the backend to resolve your internet connectivity issue, which may take up to four hours. we'd like to text you to confirm your services are restored. is it okay for us to send you a text for the further updates?......... let me reassure you, Denise, this issue is frequently resolved within the time frame given, and the best part is you don't have to wait on hold or call back! May I please confirm we can send you a text?...............
Great! A text message will be send to the preferred number ending in 5555 to confirm the issue is resolved. If, for any reason, your internet connectivity issue still persists, and advance repair specialist will be available by chat or virtual call back.
Now that we have confirmed your mobile telephone number and are running the diagnostic in the background to restore your internet what else can I help you with today?
I am confident your internet will be back up and running in the given time frame. Thank you for being a loyal Xfinity customer. Also I (truly) appreciate your patience and time so much. Have a great rest of your day
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