Notes
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8299400462883682//pitch NT
4435546027
cable box activation
ran itg// check connctions// send signal//issue resolved/ eoc.
CR088844652
/////////////////////////////////////Grace spoke to: joseph
Issue: cx asking if he have an appointment today
Action: while checking the account// ghost call// endorsed// eoc.
Ticket Number: n/a
Account Number: 8299400023670669
Callback Number: (636) 633-2835
/////////////////////////////////////
Grace spoke to: michael
Issue: modem activation // landline
Action: ran itg// open xpg gui/ check connections// send signal//
Ticket Number: CR088848989
Account Number: 8773402000043683// pitch NT
Callback Number: (860) 944-0169
/////////////////////////////////////
Grace spoke to: AUSTIN
Issue: MODEM ACTIVATION
Action: ran itg// check connections// send signal//setup wifi name and password//issue resolved// eoc.
Shelby
8603341352
Ticket Number: CR088851265
Account Number: 8773404010930925// pitch nt
Callback Number: (860) 334-1352
/////////////////////////////////////
Grace spoke to: ben
Issue: moved address// transfer service
Action: transfer to national move center
Ticket Number: n/a
Account Number: 8499102530236434
Callback Number: (260) 355-8717
/////////////////////////////////////
Grace spoke to: morgen
Issue: setup a new service
Action: transfer to new customer sales
Ticket Number: n/a
Account Number: 8499100081118712
Callback Number: 9178558775
/////////////////////////////////////
Grace spoke to: brittanyn
Issue: transfer mobile service but she is still charge
Action: transfer to billing dept.
Ticket Number: n/a
Account Number: 8299400461975067
Callback Number: 4439296837
/////////////////////////////////////
Grace spoke to: megan
Issue: cx wants to have a technician to install cable so that her cable box will work.
Action: ran itg// check connections// by pass some parts since the cx wanst to have a technician on set of the call// look for the earliest date and time// while running itg// call got dc/// endorsed// eoc.
Ticket Number: CR088858812
Account Number: 8299600831191697
Callback Number: (434) 242-7823
/////////////////////////////////////
Grace spoke to: charlotte
Issue: modem activation
Action: ran itg// check connections// send signal//educate about the tech. appointment// issue resolved// eoc.
Ticket Number: CR088871547
Account Number: 8299410010018376
Callback Number: (410) 726-4596
/////////////////////////////////////
Grace spoke to: robert
Issue: modem activation// landline activation
Action: ran itg//open xpg gui //check connections// send signal//routed to tech. visit// issue resolved// eoc.
Ticket Number: CR088875074
Account Number: 8993116520001948
Callback Number: (223) 333-6231
/////////////////////////////////////Grace spoke to: stephen
Issue: modem activation
Whovens
Eagles52!
Action: ran itg// check connections// send signal// setup wifi name and setup //issue resolved// eoc.
Ticket Number: CR088878806
Account Number: 8499100880059083
Callback Number: (484) 995-1368
/////////////////////////////////////
Grace spoke to: michelle
Issue: setup service yesterday// asking about her tech. visit
Action: educate about her service// trnasfer to new sales dept.
Ticket Number: n/a
Account Number: 8299600071623318
Callback Number: (804) 400-6214
/////////////////////////////////////
Grace spoke to: elizabet
Issue: cable box activation
Action: ran itg// check connections// send signal//remote pairing //issue resolved// eoc.
Ticket Number: CR088887335
Account Number: 8299200050018869// pitch nt
Callback Number: (202) 489-9147
/////////////////////////////////////Grace spoke to: john
Issue: modem/ landline activation
Action:ran itg// open xpg gui// check connections// send signal//setup wifi name and password// issue resolved// eoc.
Cortez
6033722363
Ticket Number: CR088892984
Account Number: 8773212210074976// pitch nt
Callback Number: (603) 372-2363
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