Notes

Write a note in this areaDIVYA PANWAR NOTES:_........

SD Refund initiated
Issue: cx want to know about the refund//refund initiated on--
Action: req raised//info shared
comm: apology done//ask cx to wait//cx agreed//cmn


Seif serve
Issue: cx want to return the produc//self serve
Action: info shared//sms send
comm: apology done//ask cx to wait//cx agreed//cmn

DENAIL RPI
Issue – cx ask about refund status//rpi denial
Action – Info shared// denial given
Comm – Info shared//apology given//cx agreed//denail given by RA team

CCA MARKED

issue -cx want know about for refund
action-info shared//tat shared 24-48 hours for team updated
comm--info shared//assurance done//tat shared 24-48 hours for team updated//cx agreed//cmn

RPI is not initiated
Issue: cx want to return the product Quality not as expected
Action: return req raised//tat shared 24 hrs for update
communication: apology done//rpi not initiated//also guide to pack the parcel in original packing//cmn


PIckup delay

Issue: cx wants to know the complaint status(return case)
Action: macro shared//RL filled// tat shared 2-3 days for pickup
comm: apology done//shared the complaint status//shared the courier partner name//also guide to pack the parcel in original packing//cmn


*************************** SENIOR CALL *****************************

UD OFD
Issue: cx want to know about the order status //UD marked//order is ofd
Action: complaint raised//address verified
communication: apology done//ask cx to wait till end of the day//courier partner name shared //cx agreed//cmn



Issue: cx want to know about the refund//refund initiated on--
Action: tat shared 7 working days(UPI)
comm: apology done//ask cx to wait//cx agreed//cmn


REFUND TIMIMG
issue-refund related
action-tat shared 24-48 hours for team updated//-Request to wait 5 days for team updated as per RMT remark
comm- apology done//-tat shared 24-48 hours for team updated//info shared//cx agreed//cmn


SURVICE CENTER CX

issue=Item defective or doesn't work//battery backup issue
action-info shared//tat shared 24 to 48 hrs for update as service
comm-need to refer service center//tat shared 24 to 48 hrs for update as service//cx agreed//cmn

ID password
[email protected]
divya@1234


Issue: invoice related issue
Action: tat sharedtat shared 24-48 hours for team updated
comm: info shared//cx agreed//tat shared 24-48 hours for team updated//cmnAction: tat sharedtat shared 24-48 hours for team updated
comm: info shared//cx agreed//tat shared 24-48 hours for team updated//cmn



Issue: refund related
Action --RRN sms sent//ask to co-ordinate the bank
comm: ask to co-ordinate the bank//RRN sms sent//cx agreed//cmn


Already refund initiated in UPI
Issue: cx want to know about the refund//refund initiated on--UPI
Action: tat shared ask cx to wait till end day
comm: apology done//ask cx to wait// ask cx to wait till end day //cx agreed//cmn



SHORT CALL
Issue: na
Action: no response from cx side
comm: cx drop the call// no response from cx side//cmn

8287479015

Issue: cx want to return the product Quality not as expected
Action: return req raised//tat shared 48 hrs for update
communication: apology done//rpi initiated//also guide to pack the parcel in original packing//cmn




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