Notes

ACC#: 8993212830019389
BCN: 4129971176

Earl spoke to Jim
Concern: wants to change card for billing payment//asked for equipment to be updated
Actions Taken: change card on file//eduate cx//EOC



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ACC#:
BCN: 4435407757

Earl spoke to zoenna Wise
Concern:
Actions Taken:

740 Poplar Grove St Apt1l, Baltimore MA 21216

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ACC#: 8299400433633695
BCN: 4109521789

Earl spoke to Joel
Concern: modem activation
Actions Taken: ran ITG//set wifi name and password//provisioned the device//issue resolved//EOC
CR Ticket #CR088879112


name: Zircon2110
password: love2110




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ACC#: 8299600073611063
BCN: 8043213151

Earl spoke to Juanita
Concern: voice service activation
Actions Taken: ran ITG//issue resolved//EOC


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ACC#: 8299610451484702
BCN: 5712426717

Earl spoke to Richard
Concern: cannot conncet devices to wifi
Actions Taken: ran ITG//able to connect now his computer to the internet//call got disconnected while trying to connect other devices//endorsed to support


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ACC#: 8299300011293104
BCN: 3049551988

Earl spoke to terry
Concern: wants to link ACp to his account
Actions Taken: transferred to //EOC
A receipt for order
#3726400191253756247
has been emailed to
[email protected]

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ACC#: 8993112950020748
BCN: (717) 224-3020

Earl spoke to Herbert
Concern: wants to set up tech appointment for modem activation
Actions Taken: ran ITG//offer cx to continue troubleshooting process//issue resolved//EOC
CR Ticket #CR088915424


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ACC#: 8773103761234988
BCN: 5083140513

Earl spoke to Versie
Concern: wants to activate modem equipment
Actions Taken: ran ITG//need tech//educate cx to continue tech visit//EOC
CR Ticket #CR088912805


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ACC#: 8993112740304550
BCN: 7176698440

Earl spoke to Jackie
Concern: voice service concern//business to xfinity//keep the number//7178719307-verizon//comcast business to residential//
Actions Taken: contact ecm//endorsed to support for activation//EOC


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ACC#: 8299400431288807
BCN: (443) 800-0159

Earl spoke to Doretha
Concern: iphone 14 pro activation
Actions Taken: transferred to mobile//EOC


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ACC#: 8993111800033596
BCN: (610) 914-7309

Earl spoke to Mallory
Concern: service activation from seasonal hold
Actions Taken: ran ITG//educate cx that services will be up and running after 24 hours//EOC
CR Ticket #CR088928901
CR Ticket #CR088929907

PITCH:
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ACC#: 8773100021226119
BCN: 5083200433

Earl spoke to Keri
Concern: wants to move services to a new services
Actions Taken: transferred to national movers//eoc

29 trotter road Unit 426, south weymouth, MA 02190


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ACC#: 8773102933431217
BCN: 9783037363

Earl spoke to Mathew
Concern: wants to confirm tech appointment
Actions Taken: educate cx about waitlist//eoc


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ACC#: 8773100510176858
BCN: 9789676028

Earl spoke to Cathy
Concern: flex box activation
Actions Taken: change service on the account//ran ITG//issue resolved//EOC
CR Ticket #CR088946219


PITCH:
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ACC#: 8773402202771933
BCN: (860) 997-1545

Earl spoke to Bianca
Concern: internet no connectivity
Actions Taken: ran ITG// cx will receive text message after 10 mins//EOC
CR Ticket #CR088950510

4753168749

PITCH:
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ACC#: 8299400462946869
BCN: 4438001567

Earl spoke to Tonya
Concern: wants to activate landline number
Actions Taken: ran ITG//issue resolved//EOC

CR Ticket #CR088955565


PITCH:
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ACC#: 8773103220748339
BCN: 8573467392

Earl spoke to Mildred
Concern: new cable box activation
Actions Taken: ran ITG//issue resolved//endorsed to support for modem concern//EOC
CR Ticket #CR088960340


PITCH:
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ACC#: 8299420621868242
BCN: 240437748

Earl spoke to Monique
Concern: billing concern
Actions Taken: transferred to billing//EOC
2676399889
2676392514

PITCH:
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ACC#: 8499100023595274
BCN: 2157790987

Earl spoke to Larry
Concern: wants to have phone and cable service
Actions Taken: addd services//ran ITG for activation//cx got disconnected during the activation process//endorsed to Sup


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ACC#:
BCN:

Earl spoke to Lydia
Concern: modem activation
Actions Taken: ran ITG//issue resolved//EOC
CR Ticket #CR088979901

name: Daredevil
passwrod: 8575044072

Monday afternoon

990017120678566

119

PITCH:
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ACC#: 8993212600237583
BCN: 7248334417

Earl spoke to Nickalas
Concern: modem activation
Actions Taken: ran ITG//issue resolved//EOC
CR Ticket #CR088982682


8993212600237583



PITCH:
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ACC#: 8299600151119955
BCN: 9196485746

Earl spoke to Zachary
Concern: wants modem activation
Actions Taken: RAN itg//set wifi n ame and password//issue resolved//EOC

NAME: zach79
PASS: 9196485746


D46C6D52F2B9

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