Notes

"Sully Love" - Customers Will Like You More If You Fly Them Into the Hudson River?
"I all messed up. I placed a tenant into an owner's home and they finished up tearing up and never paying rent. There is no way they'll ever hire me again..." (Charlotte Property Manager)
"It was crazy, the thing is. I took off then 2 hours later, I landed in Charlotte. I guess technically you might state that I did my job. But the guy who crashed to the river, no, he's the hero. It's weird, right?" (Bitter Captain Roger Baines, played by Jason Sudeikis- Saturday Night Live Weekend Update Thursday- 10/2/09)
Captain Chesley "Sully" Sullenberger stumbled on fame as the pilot who flew the 1/15/09 US Airways Flight 1549 from New York to Charlotte. Most people remember fondly the story; it became national news for weeks for the reason that plane occurred in the Hudson River minutes after takeoff. You would figure if you were on that flight, you would be really upset! You paid money to stay Charlotte in roughly a couple of hours, but alternatively, you are heavily delayed, drenched, your luggage was ruined, as well as your life flashed before up your eyes. All meetings you'd on that day must be cancelled. Your plans were shot. Your life was endangered. You could are already thinking of who you can sue. You would certainly never fly US Air again!
You'd appreciate Captain Baines "good pilot" joke later within the Saturday Night Live skit:
Q: What did the nice pilot do when he saw the flock of geese?
A: He avoided them and continued on Charlotte where he landed seven minutes early
However, Sully became a national hero. What??? Though property management Moonee Ponds saved the lives of his passengers, he still did land in a river containing to get viewed as an inability. Was he a successful public relations professional who spun the tale well afterwards? Hardly. Sully comes across as a soft-spoken guy. His "speech" to the passengers ahead of the crash was obviously a brief and hardly eloquent, "Brace for impact." Inexplicably, it didn't matter. The passengers loved him. They were thankful and effusive in praise. No one said they wouldn't fly with him again; in reality, most choose to have him captain their flights inside the future. Many Americans said the same thing. How could this are actually?
The simplest fact is that a majority of people realize that things go wrong. It's inevitable. Sully could do little after he hit the flock of geese that caused the engines to fail. As Charles Swindoll said, "Life is 10% products goes wrong with you and 90% of how you reply to it." Sully calmly position the plane down and salvaged what he could out of a hardcore situation. His passengers knew he what food was in control and is acceptable to ensure their safety.
In property management, picking tenants who'll always pay and treat a rental home with respect can be an inexact science. You try to mitigate risk by performing credit and criminal record checks, verifying income and employment, and calling past landlords. You collect security deposits and drive by houses to see if they are okay. At the end of your day, however, that you do not accept them and can't force visitors to fulfill their obligations. It's tough.
But when bad unexpected things happen (and they will at some time), it's really a positive as well. It creates a chance to show your clients that you just care, it permits you to find out more on them personally, and allows you to demonstrate which you have a plan to correct things. Most of our clients receive their monthly rent (directly deposited to their account) and that we rarely get an opportunity to talk to them beyond our initial meeting. But when issues arise, we have to construct a bond with them while fitting in with manage to get thier properties back on track.
Paradoxically, the clients whose homes we've got had a concern with tend being life-long customers, while those who receive their rent smoothly each month are the ones I be worried about losing. Relationships require give-and-take and quite often form away from adversity; without, it is possible to be a faceless entity that has no emotional connection.
Out of your disaster, Sully built a bond in one day regarding his passengers that few, if any, pilots is ever going to have with theirs, even their frequent flyers. Think about it. Who was the pilot of your respective last flight? Of your last ten?
So don't cringe when something goes wrong. It will give you a way to get some of these lasting "Sully Love."
My Website: https://www.sp3realestate.com.au/