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All right ,(customer name), today you chatted regarding ____________________________ ad I can imagine! I would be so lost without my internet! oh, and I'd also like yo thank you for troubleshooting with me- I couldn't have gotten your services restored without you.
What else can I help you with today ?
Awesome, I'm so glad I was able to help and confident you will be able to use the services without any interruption. Just to make sure once mere before I let you go,(customer name), have I resolved all your concerns?
IN CASE OF SCHEDULING TROUBLE CALL:
Mr./Mrs Customer, today you chatted regarding ____________, and we discover that____________. Rest be assured, Our technicians are the best, so I know you'll be in great hands ( USE it where we arrange a trouble call) What else can I help you with today ?
Thank you for being loyal Xfinity customers. Also, I (truly) appreciate your patience and time so much. have a great Rest of your day.
IN CASE OF CREATING SOAK/OPEN TICKET:
Mr./Mrs Customers, today you chatted in regarding_____________, we've completed all the troubleshooting steps available over the phone. Now we'll run additional diagnostics on the backend to resolve your internet connectivity issue, which may take up to 4 hours. We'd like to text you confirm your services are restored. Is it okay for us to send you a text for further updates? Let me reassure your, Denise, this issue is frequently resolved within timeframe given, and the best is you don't have to wait on hold or call back! May i please confirm we can send you a text? Great! A text message will be sent to the preferred number ending in 5555 to confirm the issue is resolved. If, for any reason, your internet connectivity issue still persists, an advance repair specialist will be available via chat or virtue callback .
Now that we've confirmed your mobile telephone number and are running the diagnostics in the background to restore your internet, what else can I help you with today?
I'm confident your internet will be back up and running in the given timeframe. Thank you for being a loyal customer, Also I truly appreciate your patience and time so much. Have a great Rest of your day.
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