Notes

CALLER: Geoff Stein
ISSUE: Wants to activate a replacement for one of his modems.
STEPS TAKEN: Processed adding the modem to the account but got disconnected during the process.
REMARKS: endoresed the situation to my supports.
ITG1.0: CR088485222
ITG 2.0:
CALL BACK NO.: (617) 285-8227
ACC NO.: 8773102170173076
PITCH: Disconnected
CMAC:
SN:
------------------------------------
CALLER: Christopher Bellville
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG1.0: CR088488097
ITG 2.0:
CALL BACK NO.: (603) 729-7312
ACC NO.: 8773201870038991
PITCH: Y
CMAC:
SN:
crazytrain
Bellmoore&2
------------------------------------
CALLER: Phyllis Spence
ISSUE: Can receive email but can't send one using comcast email through outlook but everything is fine when they use the comcast website for the email.
STEPS TAKEN: Transferred to comcast email dept.
REMARKS: No changes made on the account.
ITG1.0:
ITG 2.0:
CONTACT NO: (612) 845-3375
ACC NO.: 8299400482212789
PITCH:
CMAC:
SN:
outlook
comcast.net
2 factor verificaation
------------------------------------CALLER: Serge Remy
ISSUE: Only have cable service but the TV is not working. The account is disconnected but cx said that they have requested to reinstate the account but there's no active account that is showing.
STEPS TAKEN: Transferred to sales dept to validate everything.
REMARKS: No changes made on the acc.
ITG1.0:
ITG 2.0:
CONTACT NO: (774) 826-8822
ACC NO.: 8773101901770655
PITCH:
CMAC:
SN:
------------------------------------CALLER: Sylvia Heck/Dennis Heck
ISSUE: Replacement modem activation
for the account under Sulvia Heck
STEPS TAKEN: Ran ITG
REMARKS: No changes made on this account.
ITG1.0:
ITG 2.0:
CONTACT NO: (703) 906-1951
ACC NO.: 8299610371149088
PITCH:
CMAC: 9C34267B8724
SN:
neneshouse
5grandkids
------------------------------------
CALLER: Sylvia Heck/Dennis Heck
ISSUE: Replacement modem activation
STEPS TAKEN: Ran ITG
REMARKS: No changes made on this account.
ITG1.0: CR088497097 - internet
CR088498881 - cable box
ITG 2.0: -
CONTACT NO: (703) 906-1951
ACC NO.: 8299610262428955
PITCH:
CMAC: 9C34267B8724
SN:
neneshouse
5grandkids
------------------------------------
CALLER: Marie Higgins
ISSUE: Modem activation/Activated but cx can't see the network name and preferred to wait for the tech appointment that they already set up.
STEPS TAKEN:
REMARKS:
ITG1.0: CR088517170
ITG 2.0:
CONTACT NO: 4133201705
ACC NO.: 8773110220362607
PITCH:
CMAC:
SN:
400022785486
Treyton
Hairdresser22

------------------------------------CALLER: Tanzer Kanlier
ISSUE: Wasn't able to use the TV service for about 2 months, customer said. He got a remote that is not working and called in multiple times to fix the issue but it wasn't resolved and ended up receiving a replacement box and a remote but the replacemen box that the previous rep is a receiver box which will not work without the main box and customer wants to keep only one box.
- He also wants to be credited for not having TV service for 2 months
STEPS TAKEN: Educated the cx that he need a main box to be replaced.
REMARKS: Connected to the billing department to process the credit.
ITG1.0:
ITG 2.0:
CONTACT NO: (978) 885-3520
ACC NO.: 8773102902871757
PITCH:
CMAC:
SN: 4304
please send replacement main
------------------------------------CALLER: Kemakolam Osuagwu
ISSUE: Can't connect new TV to his wifi network
STEPS TAKEN: There's nothing wrong with his services but the TV itself is having trouble connecting. Transferred to Manufacturer (Samsung)
REMARKS:
ITG1.0:
ITG 2.0:
CONTACT NO: (301) 357-2811
ACC NO.: 8299420040308697
PITCH:
CMAC:
SN:
------------------------------------CALLER: Tyrus Bennett
ISSUE: No coax cable wall outlet for the gateway
STEPS TAKEN: Scheduled a tech appointment
REMARKS: Cx agreed.
ITG1.0: CR088526341
ITG 2.0:
CONTACT NO: :
(267) 934-7594
ACC NO.: 8499100101457512
PITCH:
CMAC:
SN:
------------------------------------CALLER: Kristen Ebaugh
ISSUE: Own modem activation but the call got disconnected during the process.
STEPS TAKEN: endorsed the situation to my support for a follow up call.
REMARKS: No actions made on the account.
ITG1.0:
ITG 2.0:
CONTACT NO: 7178250143
ACC NO.: 80:CC:9C:01:74:F0
PITCH:
CMAC:
80CC9C0174F0
cm500
SN:
------------------------------------CALLER: Asma Faiz
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
ITG1.0: CR088536085
ITG 2.0: CR088536362
CONTACT NO: (540) 303-3859
ACC NO.: 8299610180117235
PITCH: Y
CMAC:
SN:
KarachiFi
4411WinchesterVirginia
------------------------------------CALLER: Gary Liquori
ISSUE: a different show is showing in channel 5 NBC
STEPS TAKEN: Educated cx that there's nothing wrong with his services and subscription.
-Connected to NBC customer service to get the answer
REMARKS: No changes made on the account.
ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.: 8773110230023413
PITCH:
CMAC:
SN:
------------------------------------CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
CMAC:
SN:
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ISSUE:
STEPS TAKEN:
REMARKS:
ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
CMAC:
SN:
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ISSUE:
STEPS TAKEN:
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ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
CMAC:
SN:
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STEPS TAKEN:
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ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
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SN:
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ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
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SN:
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ITG1.0:
ITG 2.0:
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ACC NO.:
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SN:
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ITG1.0:
ITG 2.0:
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SN:
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ITG1.0:
ITG 2.0:
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SN:
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ISSUE:
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ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
CMAC:
SN:
------------------------------------CALLER:
ISSUE:
STEPS TAKEN:
REMARKS:
ITG1.0:
ITG 2.0:
CONTACT NO:
ACC NO.:
PITCH:
CMAC:
SN:
------------------------------------