Notes
Notes - notes.io |
cx: Carrie
an: 8773201880006715
cb#: 9789024522
issue: wants to activate internet and cable box equipment
resolution: run itg 2.0 // internet working
ct#: #CR088486639 // #CR088488134
pitch:
____________________________
cx: Max
an: 8299610253771884
cb#: 5202407335
issue: wants to activate internet // own equipment // added the equipment // not sure if there is connection wants a technician
resolution: schedule for technician
ct#:
pitch:
c89e43eb1308
cm2000
____________________________
cx: Stevie
an: 8499102320156461
cb#: 2678362800
issue: system disconnected the services bcs cx didn't contact for the activation
resolution: activate the services
ct#: #CR088497699
pitch:
gsr
DD
_______ _____________________
cx: David
an: 8299700044104774
cb#: 9895536191
issue: wants to activate internet
resolution: run itg 2.0 // technician appointment
ct#: #CR088499694
pitch:
dd
____________________________
cx: Sarah
an: 8299400121316918
cb#: 3606036896
issue: wants to activate internet
resolution: run itg // technciian appointment
ct#: #CR088503404
pitch:
0040665995d8
0040365995d8
mg7315
____________________________
cx: Karl
an: 8499053520537721
cb#: 7328504486
issue: wants to activate modem / owned to rent
resolution: run itg // issue resolved
ct#:#CR088517814
pitch:
gsr
14cfe2446d92
dd
____________________________
cx: Gayla
an: 8773213060114029
cb#: 6032529808
issue: wants to activate internet // having problem with her yahoo
resolution: complete pending work order
ct#: #CR088526745
pitch:
DD
_____________________________
cx: Susan
an: 8993206990761467
cb#: 3043765017
issue: want to activate cable box
resolution: run itg // technician appointment
ct#: #CR088531232
run itg 2.0 #CR088531763 // #CR088531819
pitch:
____________________________
cx: Syndianett
an: 8773102482820877
cb#: 9786019085
issue: wants to activate internet and cable box
resolution: run itg // technician appointment
ct#: #CR088533697
pitch:
_____________________________
cx: James
an: 8773102263507875
cb#: 6177807411
issue: wants to activate internet
resolution: run itg 2.0 // technician appointment cx don't want the schedule and very angry and willing to put complain // wants refunds in first 3 months bill for the incovenience
ct#: #CR088536296
pitch:
004036906ce6
mg7700
____________________________
cx: Jeff
an: 8299400460916393
cb#: 4439605645
issue: wants to activate internet needs to change wifi network name and password but it is his own modem
resolution: upon checking the modem had a connection it's just that his computer is asking for more security of the internet educate the cx to contact arris manufacture for more assistance in changing the information of the modem
ct#: run itg 2.0 // #CR088543555
pitch:
_____________________________
cx: Ryan
an: 8993113190006968
cb#: 7176721574
issue: activate tv box
resolution: run itg // issue resolved
ct#:#CR088545035 run itg 2.0 #CR088545181
pitch:
____________________________
cx: Cheryl
an: 8299410050129885
cb#: 4436143428
issue: want to activate internet
resolution: run itg // technician appointment
ct#: run itg 2.0 #CR088545915
#CR088546489
pitch:
6384
_____________________________
cx: Giorgio
an: 8773102701318786
cb#: 6178527955
issue: want to activate the internet
resolution: complete the work order // run itg // issue resolved
ct#: #CR088548503
pitch:
____________________________
cx: Elizabeth
an: 8499052030362760
cb#: 7024814545
issue: no cable outlet
resolution: offer the splitter since cx is already having problem on her bill
ct#: run itg 2.0 // #CR088549781
pitch:
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