Notes

k spoke to: laura mona


** flexbox activation, acct from central division, transfer to central division , eoc


Cr#:
Acct#:8529100771065490
Cbn#: (586) 709-4027

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k spoke to:ellen paterson


** pairing remote , walk through the customerwith the on-screen activation remote ,can't pair the remote with the tv, no light will come up after entering codes, educ cx that she can pick up new remote in the store , cx agreed, eoc

Cr#:#CR088446279
Acct#:8773100690006388
Cbn#: (781 245 6840
SN:
____________________________________________________________________k spoke to:wake henry


** internet activation, tried to add equipment, modem tagged as lost, educ cx that he can get a modem from the store, cx understood, eoc


Cr#:CR Ticket #CR088452715
Acct#:8499050550270983
Cbn#: :
(740) 262-2863
CMMAC :
WAM MAC
MTMAC: 9C3426D50359
SN: SW VERSION:

____________________________________________________________________k spoke to: jhonathan


** technician inquiry,rcvd a message that the technician is at the house but no technician arrived , contacted ecm , resched the tech app, cx agreed , eoc
Cr#:
Acct#: 8773102902888496
Cbn# 5082236346

____________________________________________________________________k spoke to: elvis


** internet activation, ran itg,initiate restart, wifi config, issue resolved, eoc


Cr#:CR Ticket #CR088456857 / #CR088458542
Acct#: 8299200060815916
Cbn#: (302) 930-1047
Wifi Name: Permaz
Password: 3029301047
____________________________________________________________________k spoke to: christiana mento


** internet activation, ran itg , sent signal, modem is steady white in the cx, modem is offline on the system cannot proceed with renaming wifi name and password, told cx to try connecting to the default name , cx was connected, call got disco while on the process, endorsed to sup, eoc


Cr#:#CR088461193
Acct#:8499050280650074 / Iphone X
Cbn# (862) 276-0333

____________________________________________________________________k spoke to: mary


** internet activation, cx requested for a tech visit , informed the cx that we can run ts first , cx said that she will call back , call ended, eoc


Cr#: #CR088467208
Acct#:8299420641169712
Cbn#(301) 646-5896

____________________________________________________________________k spoke to: frank , transfer call from jaye- billing

** no dial tone, ran itg, asked cx to do manual restart, issue resolved, eoc


CR Ticket #CR088463746
Acct#:8773103930009485
Cbn#: (617) 272-0577

____________________________________________________________________k spoke to: kimberly rodriguez


** internet activation, cx said that she cant find an outlet, completed the work order, ran itg, modem is offline, set tech app, cx decided not to go thru with tech app and will look for coax outlet instead, cancel tech app, eoc
CR Ticket #CR088466368

Cr#:
Acct#: 8499052460612577
Cbn#: (908) 485-5833

____________________________________________________________________k spoke to:karlene ruddy / matthew


** internet activation , ran itg, ran diagnostic test , modem is offline , set tech may 8 1-3pm ,


Cr#:#CR088476375
Acct#:8299700060457213
Cbn# : (240) 481-9784

____________________________________________________________________k spoke to:deairra summers


** internet activation, ran itg, wifi config, issue resolved, eco

Cr#: #CR088479845
Acct#:8299400433628851
Cbn# :
(410) 908-4813

wifi Name: Summerhome
Password: 4109084813
$75

NExtweek / may 19 - 1pm / callback

____________________________________________________________________k spoke to: lori littleton


** internet activation, ran itg, ran diagnostic test ,modem is offline, set tech app, cx agreed, eoc


CR Ticket #CR088483792 /#CR088484115
Acct#:8499200074141489
Cbn# : (302) 379-9137

____________________________________________________________________k spoke to:roseann


** internet activation, ran itg , sent signal , wifi configuration,
issue resolved, eoc

Cr#:#CR088486764 /#CR088487455
Acct#:8773100700066448
Cbn#: :
(617) 549-2767
nopenottoday
MissyRose2189
____________________________________________________________________k spoke to: RV / andrew keegan , william ,


** cable box activation , ran itg, weak signal, set tech app, cx agreed, eoc


Cr#: #CR088489872 / #CR088492679
Acct#:8499050070009523
Cbn# : (610) 496-1381
xre -00294 /
____________________________________________________________________k spoke to: bryan


** recently transferred, added the equipment to her new address, modem is not yet plugged in, will call back when he get home, eoc

Cr#: #CR088495439
Acct#: 8299601180012401
Cbn# : (434) 509-7759

____________________________________________________________________k spoke to:
derrick / jennifer

** internet activation, ran itg, sent signal, issue resolved , eoc


Cr#: #CR088497426 / #CR088497551
Acct#:#CR088495439
Cbn#: (603) 264-4029

____________________________________________________________________k spoke to: renate


** voice activation, ran itg, initiate restart, issue resolved, eoc ,


CR Ticket #CR088500573
Acct#: 8773201610126692
Cbn#: 6035603271

____________________________________________________________________k spoke to: shayna chernak


** internet activation, reinstate the account, ran itg, sent signal, wifi config, issue resolved, eoc


Cr#: #CR088504213
Acct#: 8499100027592301
Cbn#: (215) 880-1126
wifi name: Mac1119
password: PineStreet

not interested ,
____________________________________________________________________k spoke to: cynthia / christiner


** cable box activation, added the equipment to the account, ran itg, walk thru cx to the on-screen activation, issue resolved , eoc


Cr#: #CR088507879
Acct#:8773101901388441
Cbn# : 6174290186

____________________________________________________________________k spoke to: david huffman


** internet activation, ran itg, ran diagnostic test , modem is offline , cx declined tc , eoc



Cr#: CR Ticket #CR088516518
Acct#:8299600870032638
Cbn# : (434) 609-3565

____________________________________________________________________k spoke to: flora


** technician inquiry, cx was informed that the cable boxes is still on seasonal, educ cx that seasonal hold has ended last apr29 , educ cx there is an order for technicians appointment , eoc


Cr#:
Acct#: 8773105170028125
Cbn#: (203) 788-0379

____________________________________________________________________k spoke to: tom / Maxine Pratte


** internet activation, ran itg, wifi config, sent signal, issue resolved , eoc

Cr#: CR Ticket #CR088516071/CR Ticket #CR088516239
Acct#:
Cbn#: 6035200969 / 6035201531 - 78 Dover Rd Chichester 03258

____________________________________________________________________k spoke to: james


** voice activation, ran itg, did manual restart, issue resolved, eoc ,


Cr#: #CR088522329
Acct#: 8773110180028370
Cbn#:
(413) 426-6393 / 4137828344

____________________________________________________________________k spoke to: joel rojas


** cx wanted to reinstate the acct, contacted new sales, eoc


Cr#:
Acct#: 8773201540157544
Cbn#: (508) 562-1277
seasonal
____________________________________________________________________k spoke to: Tom


** cx rcvd 4 new cable boxes, provided the sn of the boxes that needed to be replaced, eoc

Cr#:
Acct#: 8499050290018817
Cbn#: (609) 432-7782

____________________________________________________________________k spoke to: russ armstrong


*

fOR warning: needs to be replaced , upgrade as early as may 30 2023 , your equipment , , G033 -

Cr#:
Acct#:
Cbn#
3 boxes ,
3 boxes, 2 boxes
2 small boxes - 9893 / 3661 - /
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