Notes

Sales start pitching : Meanwhile I am working on your account as I have checked currently you are paying around $ per month for the services am I correct?
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XFI COMPLETE :
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As I have found a best promotional deal on your account. I will provide you unlimited data almost in same price that you are currently paying.
You can use as much data as you want
With unlimited data I will also provide you FREE advance security feature + FREE xfi pods after 14days evaluation. which helps to enhance and increase the connectivity at your home.

As it is costing $25 per month to other customers. However, as you are my valuable customer. I will provide you all that things in just $359
I would like to inform you that the standard charges $25 will show to every customer. So it will show you as well in the approval. However your bill will be remain around same $222

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Speed upgrade :
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AS I have found a best promotional deal on your account. I will provide you 800Mbps speed + FREE wifi hotspot access + new upgraded advance modem which will be compatible with that speed almost in same price that you are currently paying.

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Cable upgrade :
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As I have found a best promotional deal on your account. In which you will get 185+ channels+ FREE on demand access + FREE cloud DVR access for the recordings almost in same price that you are paying right now.
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Flex sale :
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I will also provide you FREE flex services with latest box + voice remote without any charges. As it is totally FREE of cost for my valuable customer like you.
Please be assured you will not be charged anything monthly single cent extra for the flex.
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Approval line :
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Before submitting your order, I want to spend a few minutes confirming with you that I've accurately captured the services you want. I'll ask you to review the order and, if it's correct, to please approve it. What phone number or email address would you like to use to complete this process?

I would like to inform you that once I will send the approval. You will need to minimize the chat. However in case if we get disconnected your will need to to approve the order. So that I can complete that order for you.

I have sent the approval on your this number:( ) you just need to click on I agree button to approve the order.

Please let me know once approve it. I am here on standby for you.: )
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Payment arrangement
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Please be assured I will provide your correct information regarding your account.

Thank you for your time and patience.

As I have checked your services are interrupted due to non payment and there is showing $00.00 delinquent amount on your account from past 00 days

Also I would like to inform you that the payment arrangement will not work if the due amount is pending from great than 35 days. It should be less tan 35 days as per the comcast policy

As I have tried more than five to restore to your services without payment. However, the system is not allowing me to restore your

services without payment. As we are bounded in process So I hope you can understand.

As customer myself I can completely understand your situation. Because I am also working from home. So I know how internet is important for you.

Please stay connected with me While I am working on your account.

Please keep me reply after 2-3 minutes to keep this chat session active.

Well I have tried thrice to restore your services again. But It is not allowing me to do that

On the other hand I would recommend you to pay that amount in order to restore your services.

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Service availability :
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As I have checked the currently xfinity services are not available on this address :1164 Lake Point Way. However you no need to worry. In this case i will have to escalate your issue with our dedicated store team. All you just need to visit at our nearest xfinity local store and submit the photo ID proof and application to get the services on that address. Once you submit the application Then our technician will go to your place and install the xfinity wires. I hope you can understand

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Empathy:
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I apologize for the inconvenience, I can totally understand your situation. I know the importance of the internet because my whole family depends on it.

I apologize for the inconvenience, I can totally understand your situation. because I am also fond of watching TV and I know how you feel without entertainment.

I apologize for the inconvenience, I can totally understand your situation. because I am also fond of watching Disney+ channel and I know how you feel without entertainment.

I can completely understand your concern. As sometimes I also forget the password. However, You do not worry let me go ahead and certainly help to reset your password.

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Assurance:
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I completely understand your issue, let me go ahead and check that what's going on your account. Please be assured I will surely fix your issue.

Today, I will do my my best to fix your issue. however if it will not be fixed. Then I will schedule the technician for you.

Please assured, your issue will definitely get fixed on priority for you. you have reached the right person. I would be glad to assist you.

No need to worry, let me go ahead and check the account details and help you accordingly.

My goal is to provide best and excellent resolution to my valuable customer like you.

Don't worry, you have reached the right person, I would be glad to assist you with your concern.

At this time I will personally take care of your concern. Please be assured I will do my best to fix your issue. So that you do not have to chat call back with us for the same issue.
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Survey:
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It has been great opportunity to assist you. May I know is there anything else I can assist you with?

I would love to hear your thought on assistance that I have provided you over on the chat. To share your feedback you can click on END CHAT button.

I want you to know that we seldom have customers that are so cooperative in trying to resolve this issue and I am happy to let you know that you are one of those few.

You have been very kind and patient on the chat. Customer like you makes us strong. I really appreciate you for that

I can say, I am lucky enough that this chat came to me and I got a kind customer like you :)

I couldn't have done that without your help and support. I must say that you're a good trouble shooting partner :)

I really appreciate your efforts and Co-operation and as well as I would like to also appreciate for business relationship from Comcast.

It was a delightful experience for me to have the customer like you on the chat and it was nice conversation with you.
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Verification:
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Please help me with your first and last name along with your complete service address and zip code. So that I can pull up your account details.

Please provide your xfinity's account number for the verification process.

Please help me with last four digit of your SSN for the verification process?

Please help me with last four digit of your payment method for the verification process.