Notes

Sir, I can see here that delivery could not be completed due to reason.
Please confirm, did you receive any call for delivery on Date.
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Sir, jesa ke check kar pa rha hu, apke order ki delivery poori nhi ho payi hai "reason" ki vajah se.
Please confirm krwaye ki kya apko courier partner se " Date " ko koi call aayi thi delivery ke liye.

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Sir, As I can see here, it is updated as pickup could not be completed due to Pickupfailurereason so could you please confirm for me, did you receive any call for pickup on RLCWdate.
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Sir/Mam jesa ke check kar paa raha hoon, apkae order ka pickup ------ ke wjha se nahi ho paya hai, Apse confirm karwana chahenge ki kya apko pickup ke regarding koe call aee the (-----) ko.
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Sir mafi chaunga aapko asuvidha ka samana karna pada ,aapse mafi ki aasha karte hai,
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Issue: cx wants to know the complaint status(return case)
action: reply on chat
COMM: pickup flair reason is not confirm by cx //cx went off

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issue: cx want to know about the refund//refund initiated on--21/0/23
Action: reply on chat
communication: guide to check SD credit account//SD credit benefits shared

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Mafi chaunga aapke es reason per mai aapki complent nahi le sakta hoo aapko aapkr dwara order ki gya product hi prapt hua hai aapki complaint mere dwara
es reason ke liye darj nhi ki jaskti hai .Maafi chahunga apko preshani hui.
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You can check it in your snapdeal application by clicking my profile section , there you will see your snapdeal credit.
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Aapki chinta uchit hai aur main samajhata hoon ki aap abhee kaisa mahasoos kar rahe hain. nichint rhe aapko dobara shikayat ka muka nahi dia jayega ,aapse mafi ki abhilasa rakhte hai.
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I would like to inform you that you have receive the same product that was mentioned on order description so I will be unable to register the return complaint of your order.
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Issue: cx wants to know the complaint status(return case)
Action Taken-WhatsApp chat
Communication-pickup failure reason shared ///cx did not confirm pickup failure reason ///cx went off
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Cust Concern-cx issue with delivered
Action Taken-WhatsApp chat
Communication-ask to share details///cx went off
.......................................ud.................................................

Cust Concern – cx ask about order///ud marked
Action Taken – replied on WhatsApp//fndr not filled
Communication – info shared that order is UD marked//cx did not confirm ud reason//cx went off
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Cust Concern – cx ask about order///
Action Taken – replied on whatsapp
Communication – info shared//DDR tracking details and courier partner name shared shared//assurance given

Cust Concern-cx have Delivery issue
Action Taken-whatsapp chat//call arrange
Communication-want to respond over call

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Cust Concern – cx ask about refund status
Action Taken – replied on whatsapp
Communication – ask cx to wait 24-48 hours for update//apology done


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Cust Concern-cx ask about refund
Action Taken-WhatsApp chat
Communication-ask to share details///cx went off



From this suborder showing this order, may I know that you want information of this order?

Sir, As I can see here, our courier partner is out for pickup and your item will be picked up today. Rest assured our pickup boy will call you once reach at your destination I request you to wait till day end.it will be picked up from the XB_DSQC

Sir, jesa ke check kar pa raha hoon, aaj apke product ke pickup ke leyai hamare pickup boy out for pickup hai, aaj apke product ka pickup krwa leya jaega. Aapke order ka pickup XB_DSQC ​ke tarf se din ke ant tak karwa leya jaega.

issue: cx want to know about the refund//refund initiated on--24/04/2023
Action: reply on chat///bank refund////6 days reflection tat shared
communication: apology done ///info shared////ask cx to wait

Cust Concern-cx ask about
Action Taken-WhatsApp chat
Communication-ask to confirm order///cx went off


Cust Concern – cx SNAPDEAL_CREDITS_ISSUE
Action Taken – replied on whatsapp
Communication –ask to confirm order////info share on order///cx went unresponsive




55724125062
Session id : 1683C60E3F2302E

I can see hare your return/replacement complaint regarding this order already taken, and your order will be picked up in the next 48 hours from the XB_DSQC. I apologies that you have faced this issue.


Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Sir/Mam jaan sakta hoon aap es order ko kyu return/replace karna chahate hain?

I apologize for the inconvenience. will you please tell me what problem you are facing regarding the product so that I will help you better.

Sir as I can see hare your refund is already initiated from our end on 22/2/23, I request you to please check your Snapdeal credit account. You can use this amount for further purchases at Snapdeal.


7988266178

Sir, kya aap krpaya mujhe bataen ki product ke sambandh mein aapako kya samasya aa rahee hai taaki main aapakee shikaayat darj kar sakoon.


Sir resolution same hi rahega Mafi chahunga aapki complaint ko further proceed nahi kia ja sakta.huee asuvidha ke lie mujhe khed hai.aapse mafi ki abhilasa rakhate hai.


We would request you to please keep the product intact and original brand packaging ready.


Sir as I can check you receive same product ,which you ordered, I apologize for the inconvenience I am enable to take your complaint regarding this issue.


Sir kya mai jan sakta hoo ki aapko es product ke regarding kya samasya ho rahi ,jis karan se aap ese return karana chate hai?


Sir aapse request hai kripya kar aapko received order ki images hamare sath share kare taki mai aapki bahatar madad kar sakoo.

Sir, I requested you to please share the images of your received order with us so that I can help you better.


Sir aapse anoorodh hai kripya kar eak bar aapke product ke sath receve manual ko check kar lijiye us mai aapke product ke regarding sabhi jankari vistrit roop se uplabdh hai.

Sir , once your order get pickup you will get update regarding your refund.

Maafi chahunga apko preshani hui, Sir, nishchint rahiye, aapke order ke pickup hote hi aapko refund ke regarding update kar diya jayega.





I apologize for the inconvenience caused. Sir your order is now in Bangalore, Karnataka, 560037 and it is ready to delivered I apologize for the inconvenience caused we are not able to delivered in Guwahati so I request you to sir please place the same order for you and address where you want take delivery of your product.





55724125062
Session id : 1683C60E3F2302E

I can see hare your return/replacement complaint regarding this order already taken, and your order will be picked up in the next 48 hours from the XB_DSQC. I apologies that you have faced this issue.


Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

Sir/Mam jaan sakta hoon aap es order ko kyu return/replace karna chahate hain?

I apologize for the inconvenience. will you please tell me what problem you are facing regarding the product so that I will help you better.

Sir as I can see hare your refund is already initiated from our end on 22/2/23, I request you to please check your Snapdeal credit account. You can use this amount for further purchases at Snapdeal.


7988266178

Sir, kya aap krpaya mujhe bataen ki product ke sambandh mein aapako kya samasya aa rahee hai taaki main aapakee shikaayat darj kar sakoon.


Sir resolution same hi rahega Mafi chahunga aapki complaint ko further proceed nahi kia ja sakta.huee asuvidha ke lie mujhe khed hai.aapse mafi ki abhilasa rakhate hai.


We would request you to please keep the product intact and original brand packaging ready.


Sir as I can check you receive same product ,which you ordered, I apologize for the inconvenience I am enable to take your complaint regarding this issue.


Sir kya mai jan sakta hoo ki aapko es product ke regarding kya samasya ho rahi ,jis karan se aap ese return karana chate hai?


Sir aapse request hai kripya kar aapko received order ki images hamare sath share kare taki mai aapki bahatar madad kar sakoo.

Sir, I requested you to please share the images of your received order with us so that I can help you better.


Sir aapse anoorodh hai kripya kar eak bar aapke product ke sath receve manual ko check kar lijiye us mai aapke product ke regarding sabhi jankari vistrit roop se uplabdh hai.

Sir , once your order get pickup you will get update regarding your refund.

Maafi chahunga apko preshani hui, Sir, nishchint rahiye, aapke order ke pickup hote hi aapko refund ke regarding update kar diya jayega.





I apologize for the inconvenience caused. Sir your order is now in Bangalore, Karnataka, 560037 and it is ready to delivered I apologize for the inconvenience caused we are not able to delivered in Guwahati so I request you to sir please place the same order for you and address where you want take delivery of your product.