Notes

account#// 8299420631791756
cb#// 3018071050
cx//winifred beckwith


mae spoke to// winifred
issue// wants to activate the equipment and book a tech appointment
resolution//upon checking the account was disconnected and under loss prevention and I provided the 877 798 8914 that must be paid prior to install/eoc

______________________________________
account#//8773201350347433
cb#//9788705383
cx//abigail brice

mae spoke to// abigail

issue//wants to know where is the technician since the cx is 5 minutes late for tech appointment and she wants the # of technician and the cx was not responding in the line anymore eoc
resolution//



______________________________________account#//8773102270185343
cx//theresa porro
cb#/6177737124

mae spoke to/porro theresa
issue//working before main box /cable box not working having error message xre00250 clock came back on and something not quite right
resolution//run itg/still now working
manual tech appoitment
CR Ticket #CR084051268

______________________________________account#//8993209130791238
cb#//4125032896
cx//donna oates


mae spoke to//dune the husband of the cx account
issue//wants to know if the new address is activated in the account and booked a tech appointment april 6 10-12/eoc
resolution//

______________________________________account#//8773100670025077
cb#//5089977639
cx//janet menard


mae spoke to//janet menard
issue//wants to know the services taken by the cx and the price and the call got escalated to the support/eoc
resolution//


______________________________________account#//8993111290136842
cb#//7176026393
cx//san rai


mae spoke to//san rai
issue//mobile app wants to activate new simcard asking for mobile tickets
resolution//transfer to mobile dept./eoc



______________________________________account#//8499050430463345
cb#//8563305444
cx//keisha thompson


mae spoke to//keisha
issue//moving and i need to take my wifi box with me to my new location/cx wants to activate their services to their new address
resolution//transfer to national mover/eoc



______________________________________account#//8773103301754214
cb#//6173312161
cx//arhtur vaughn


mae spoke to//arthur vaughn
issue//cx wants to confirm if the modem is already in the cx location and the call got disconnected/eoc
resolution//



______________________________________account#//8499053120335526
cb#//9737363144
cx// gary fass


mae spoke to//gary fass
issue//internet modem activation
resolution//run itg/issue resolved

CR Ticket #CR084090667


______________________________________account#//8773405060339487
cb#//8606252679
cx//sinclair charles


mae spoke to//sinclair
issue//cx calling for landline activation because its not working a week ago
landline got activate we found in our home security week or 2 got disconnected march recent we got call again today
hear something on it and out of service
resolution//the cx asking for a call from us because she can't confirm what is the status of the telephone and the time she wants us to call is 5 to 7/eoc



______________________________________account#//8497404720246492
cb#//7203012600
cx//sarah bracken


mae spoke to// sarah bracken
issue//wants to activate modem
resolution//upon checking the cx is from west so i transfer to the west dept./eoc



______________________________________account#//8299700051784591
cb#//2026315156
cx//ruth mcdonald


mae spoke to//ruth mcdonald
issue//internet activation/flex box
resolution//run itg/successfully added the flex box/eoc

CR Ticket #CR084104694
______________________________________account#//8299600170631576
cb#//8046980591
cx//tucker harless


mae spoke to//tucker harless
issue//cx only want to know about if he will move to the other address theres a possible for creating another service address and the old address he will still keep because he will use the account for his father address
and the cx also want to know if he can transfer the services to the new address
resolution//answer all the cx concern/eoc



______________________________________account#//8299400462933461
cb#//6463912908
cx//TERESA ROBERTS


mae spoke to//teresa
issue/ internet activation
resolution// run itg/still offline/booked a tech appointment/eoc

CR Ticket #CR084112895


______________________________________account#//8993210840358581
cb#//3303410908
cx//anna monschein


mae spoke to//anna monschein
issue// flex box activation
resolution//run itg/and the customer will call us back because she can't find the remote/eoc



CR Ticket #CR084116328

______________________________________account#//8773402202858151
cb#//2034653857
cx//anette soto


mae spoke to//annette soto
issue//calling for acp concern for application because of the name of the cx is not correct

resolution//transfer to acp dept./eoc



______________________________________account#//8773402202858151
cb#//8145996602
cx//joe biddle


mae spoke to//kattlen biddle
issue//internet activation
resolution//


first time activation theres is 1 light indicator blinking yellow
i called port and wifi was out and spoke a agent and fror the tech and install for a new modem and the cx internet is not working
cmmac946a77e99525
CR Ticket #CR084132191

______________________________________account#//8993211290636658
cb#//7246528309
cx//rick hedlund


mae spoke to/rick
issue//cx already called a agent activating their modem and got disconnected and still the modem not working
resolution//run itg/change the wifi name and pasword and now the modem is already resolved/eoc
CR084138165

CR Ticket #CR084146462