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The clients desired resolution: Modify to the desire dates.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: Yes I spoke with Venyfi and he modified on their system the dates.
What else did you do to resolve the situation: The PinCode 7993.
What was the final outcome of the call:the reservation was modified with no charge by booking.com
Resolved or Escalate: resolved.
Nature of the Problem: Customer called to cancel the reservation due change of plans.
The clients desired resolution: Cancel free of charge and get the full refund.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was cancelled free of charge on admin.
Resolved or Escalate: Resolved.
Nature of the Problem: Customer called to cancel the reservation due change of plans.
The clients desired resolution: Cancel free of charge and get the full refund.
Did you call the hotel: What was the outcome: Yes. I spoke with at the front desk, and gave the approval to cancel free of charge. Cancellation number#
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation:
What was the final outcome of the call: The reservation was cancelled free of charge by the hotel.
Resolved or Escalate: Escalate.
jerry harter
13972451383
Rickman
tuestay 24 28
thrusday 26nov sat 28
Shelly
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