Notes

Jesa ki mai check kar paa raha hu aapka refund Rs. 599 humare end se aapke Snapdeal credits mai --ko initaite kar diye gaye hai. Aapse request karunga aap please MY PROFILE section mai aapne Snapdeal refund voucher mai check kar lijiye.

Kya aapko ye order delivered ho chuka hai ?


I really apologize that you are facing such issue. Please do not worry I am here to help you and will provide you the best possible resolution.

Sir, from your given suborder this order is showing. May I know you want information regrading this order ?

Sir, aapke diye suborder se yeh order open ho raha hai, please confirm karein kya aap esi order ke baare mai jaankari chahte hai

50807
pswrd sa
Please confirm Is this product has delivered to you ?

Snapdeal Packaging , Invoice Copy , ID Proof

Issue: cx want to know about the order status ////order is ofd
Action: info shared on chat
communication: apology done//ask cx to wait till 6 PM//courier partner name shared

Sir, thank you for confirming me. Your pickup confirmation will be updated within 24 hours. And once your pickup approved our teal will coordinate with you regarding your refund.
May I know the exact issues you are facing regarding this order ?

Snapdeal packaging, ID proof and Invoice copy
Sir are you talking about this order?

Issue: cx wants to know the complaint status(return case)
action- replied on WhatsApp
comm: cx didn't confirmed call//then chat dropped

Issue: cx want to return the product
Action: return probing
Comm: cx went unresponsive//refund mode selected

Issue: cx want to know about the order status//UD marked
Action: replied on whatsapp
Comm: cx went unresponsive while probing//then chat dropped

Sir, kya mai jaan sakti hu aapke or pickup boy ke beech kya batcheet hui hai ?


Session id : 7F522C0AAF90A9B



Issue: cx ask about refund//MANUAL case
Action: macro shared
Comm: info shared on chat//tat shared 24-48 hours for update

Issue: cx ask for call back
Action: replied on whatsapp
comm: call back arranged

as
Madam, aapko jo bhi pareshani hui uske lie main aapse dil se maafi mangti hun lekin aapko bata dun ki mujhe bharosa hai main jarur aapki sahayata kar paungi or ismey mujhe bahut khushi hogi.

Sir, I request you to please share me 2-3 images of your product.


Session id : A76482EC8711668
Issue: cx wants to know the complaint status(return case)
Action: images received on chat//RL filled// tat shared 24-48 hours for pickup
comm: apology done//shared the complaint status//shared the courier partner name//





Sir/Ma'am, As I checked your refund of Rs "XX" has been successfully initiated from our end on(Date) in your "Refund mode".If you want Please keep the product with you or I can reschdule your pickup and it will be picked by "Courier name" in next 2-3 days.

Sir/Mam, jesa ke check kar paa rahi hoon apka amount"XX" hmarae tarf se "Date"ko initate kiya gae hai aapke "Refund mode" mai.
Product aap apne paas rkh skte hain aur ya aap chaiye toh mai aapka pickup reschdule krdeti hu jo ki aagle 2-3days mai pickup kra liya jayega "Courier Name" se.