Notes

account no.:8773102640006070
callback no.:404-229-6435

lord spoke with john
issue:cx wants to end seasonal hold for internet
resolution:ask assitance to ecm to end the seasonal hold of the cx//eoc..
ticket:N/A

pitch:N
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account no.:8993112230405230
callback no.:717-383-2197

lord spoke with robert
issue:xfinity voice activation
resolution:register to xpg//run itg//issue resolved//eoc..
ticket:CR083698636

pitch:Y
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account no.:8993112890183044
callback no.:717-449-2554

lord spoke with danielle
issue:cx just move to new house and there is no comcast active line wants to set tech nappointment
resolution:transfer call to internet prepaid technical validated by supp nancy
ticket:N/A

pitch:not eligible
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account no.:8499101090156412
callback no.:215-817-4674

lord spoke with david
issue:cx has concern about his tech appointmnet
resolution:upon checking it is still on going and educate the cx to wail muntil tommorow//eoc..
ticket:N/A

pitch:Y
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account no.:8535100590569286
callback no.:508-245-1113

lord spoke with richard
issue:wants to ship a new remote
resolution:transfer call to central validate by razel
ticket:N/A

pitch:N
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account no.:8773102580650853
callback no.:978-778-8418

lord spoke with heather
issue:has concern with her equipment
resolution:educate the cx//she can get the equipment to the local store//cx disconnect the call//
ticket:N/A

pitch:N
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account no.:8299400432701634
callback no.:202-279-0026

lord spoke with jesse
issue:wants to disconnect his account
resolution:transfer call to disconnect lob
ticket:N/A

pitch:not eligible
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account no.:8299420190752553
callback no.:202-751-0103

lord spoke with robin
issue:wants to transfer her service to the new address
resolution:transfer to new sales
ticket:N/A

pitch:N

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account no.:8499100217517670
callback no.:215-827-7194

lord spoke with tawannia
issue:internet activation//but no coaxial cable//
resolution:run ts because i already pull up itg//eoc..
ticket:CR083733953

pitch:Y

new number
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account no.:8499053401382569
callback no.:732-634-0428

lord spoke with george
issue:has issue with his tv picture somtimes it turns black screen but right now the tv is working fine
resolution:set tech appoinment//eoc..
ticket:N/A

pitch:Y
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account no.:8993211900323986
callback no.:513-288-1919

lord spoke with colin
issue:cx wants to inquire whats other avialble package on tv channels
resolution:explain the cx about the other tv package//eoc..
ticket:N/A

pitch:N
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account no.:8993210800103787
callback no.:330-519-1873

lord spoke with sandra
issue:internet activation
resolution:run itg but the cx don't want to continue beacuse she has already have a tech appointment//eoc..
ticket:CR083761236
A8705D433968
pitch:N
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account no.:8499051490527201
callback no.:856-904-9536

lord spoke with ed
issue:wants to disconnect his account because his sister in law is leaving there and have a account already
resolution:transfer call lob
ticket:N/A

pitch:N

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account no.:
callback no.:857-407-8937

lord spoke with constance
issue:cable box activation working fine yesterday
resolution:run itg but routed to set tech appointment//eoc..
ticket:CR083770091

pitch:not eligible