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issue:needs cable installed from house to pole
steps:educated that since she signe up for gsk the equipment needs to arrive first in the service address and activated before we can schedule a tech
acc:8773402010498224/860 695 7065
p:n
---------------------------------
*caller:derek
issue:needs sim activation
steps:transferred to mobile care
acc:8499053251888681/(347)301-7450
p:n
---------------------------------
*caller:aaron
issue:charged twice
steps:transfer to billing
acc:8993212670469348 / (724)993-2492
p:n
---------------------------------
*caller:omer
issue:modem activation
steps:ran itg #CR083704309
acc:8773103253086169/(781) 820-9965
p:y
---------------------------------
*caller:sally
issue:setup voicemail passcode
steps:ran itg // customer disconnected mid itg
acc:c/7174902532
p:n,disco
---------------------------------
*caller:nancy
issue:NO PICTURE
steps:ran itg #CR083732375
acc:8499053500132303/8484670523
p:y
---------------------------------
*caller:evelyn,bresner
issue:new receiver activation
steps:activated equipment in csg // customer went through on screen actviation //eoc
acc:8773102271477699/(617) 479-1481
p:y
---------------------------------
*caller:lydia
issue:modem activation
steps:no connection #CR083757145 // wifi name and password #CR083758468 // xpg
CR Ticket #CR083760734
acc:8499050530641774/(732) 407-8489
p:y
---------------------------------
*caller:varsenik
issue:reduced bill for internet service
steps:educated on acp,ecobill,autopay // transferred to billing
acc:8299400480670004/(667) 228-4014
p:y
---------------------------------
*caller:kenneth
issue:add service,modem activation, acp approved
steps:ran itg #CR083771980 // transferred to acp
acc:8773100701145324//8575045047
p:y
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