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I completely understand your situation as I am also a customer at some point, please be assure I am here to help you.
I apologize for the inconvenience
Thanks for the information. I appreciate you taking time in reaching out to us. I am more than happy to quickly help you fix your issue so you can enjoy your Services
It's you who we need to thank. Thank you so much for your time today and thank you for being a wonderful part of Xfinity. I do really appreciate your business or loyalty with Comcast.
Please do not press the back button and also avoid using other application for us to stay connected without any interruption.
I will go ahead with some advanced troubleshooting let's see if your issue will resolve if not then I can scheduled a tech visit for you.
BAXA
Turn any screen into a TV with the Xfinity Stream app — included with your Xfinity service. You never have to miss must-watch TV. Stream top networks, live sports and news, plus thousands of On Demand shows and movies on any device. Schedule and manage recordings from any device.
Comcast provides access to use your internet wherever you go and Share photos, book travel, and watch videos at super-fast speeds through millions of hotspots nationwide.
Self help
Internet Xfinity App is the destination for you to get the most from your service. You can easily manage your account as well like View current bill, billing cycle data usage and due date, view plan details and outage maps. You can download the App from App Store or Google Play and sign in to the App using your Xfinity ID and password.
Great! I appreciate feedback on the service and experience I have provided you today.
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