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Nature of the Problem: cancel the reservation
The clients desired resolution: cancel the reservation and get the refund
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation: read the cancellation policy and cancel the reservation
What was the final outcome of the call: cust agreed
Resolved or Escalate: Resolved
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INSIDE OF PENALTY:
Nature of the Problem: cancel the reservation
The clients desired resolution: cancel the reservation and get the refund
Did you call the hotel: Yes
What was the outcome: I talked with *** and he approved the cancellation
Did you call AAS: Yes
What was the outcome: I talked with *** and he process the refund
What else did you do to resolve the situation: read the cancellation policy and cancel the reservation, refund available to 3-10 business days
What was the final outcome of the call: cust agreed
Resolved or Escalate: Resolved
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