Notes
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an: 8299200190925247
cb#: 3022285770
issue: wants technician appointment
resolution: manual tech
ct#: #CR084042345
pitch: n/n
done dispo
____________________________
cx: Joanne
an: 8499050200643944
cb#: 8564045810
issue: wants to activate internet equipment
resolution: run itg // issue resolved // call got disc cx want to ask help also for her tv but call got disc. // endorse to sup
ct#: #CR084051393
pitch:
march 31st cmmac b7ad
Happy123$
Casper1102@
____________________________
cx: Virginia
an: 8773201370534903
cb#: 6035198990
issue: want to activate her services
resolution: run itg // routed to technician appointment
ct#: #CR084052147
pitch:
____________________________
cx: Tamara
an: 8499051510396553
cb#: 6097577559
issue: just want to know if she have service already bcs she's not aware of her due and she made a payment alreay
resolution: educate the cx to double check bs upon checkingshe already have services // about to activate her cable box call got disc // endorse to sup
ct#:
pitch:
9744
____________________________
cx: Jay
an: 8499100226327202
cb#: 2672342193
issue: asking why some channels is not available in his end
resolution: upon checking it's not part on his service // wants to upgrade the service but I don't have any access to some channels for a specific service bcs he wants to know also // transfer to customer // sup Nancy
resolution
ct#:
pitch:
history
science
news fox news business channnels
comcast sport net
1704
7104 saphire lane washington pen 15301
____________________________
cx: Brenda
an: 8993212690289056
cb#: 4357904762
issue: call got disc
resolution: endorse to sup
ct#:
pitch:
____________________________
cx: Ronald
an: 8499052400288637
cb#: 7045173627
issue: wants technician
resolution: upon checking on his account still no equipment told him to pick up it on the nearest store
ct#:
pitch:
_____________________________
cx: Cheyenne
an: 8299400312342921
cb#: 4106937369
issue: general inquiry changes of her bill if she's going to upgrade a service
resolution: eduacte the cx
ct#:
pitch:
____________________________
cx:Jessica
an: 8773102280690944
cb#: 9196676927
issue: wants to activate the equipment
resolution: upon checking on her account her service is disconnected we try to activate her service but she refuse because she's not seeing her previous discount // transfer to new sales
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