Notes
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ISSUE: Bill inquiry, wants to reinstate his service but the account is not elligible for payment arrangement.
STEPS TAKEN: Transferred to billing department to check for options.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (412) 689-4007
ACC NO.: 8993207840262938
PITCH: soft disconnected/Not eligible
CMAC:
SN:
------------------------------------------
CALLER: John Hennessey
ISSUE: Cale box activation and remote pairing
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR084039651
CALL BACK NO.:
ACC NO.: 8773405060472304
PITCH:
CMAC:
SN: B980
xre-00250
------------------------------------------
CALLER:Diane Myers
ISSUE: Cant's connect to internet using desktop. Internet is activated and there's no issue.
STEPS TAKEN: Helped the cx on how to connect to the wifi network.
REMARKS: Issue resolved.
TICKET: na
CALL BACK NO.: (302) 897-8138
ACC NO.: 8499200074138980
PITCH: Unauthorized caller
CMAC:
SN:
------------------------------------------
CALLER: Alisa Norman
ISSUE: Work order was cancelled due to lack of documentation from new subscriber but cx account status is under "Service Disconnected"
STEPS TAKEN: Transferred over to sales department.
REMARKS: No changes made on the account.
TICKET:
CALL BACK NO.: (267) 819-9956
ACC NO.: 8499100430049451
PITCH: acc disconnected
CMAC:
SN:
collection team
8777595056
------------------------------------------
CALLER: William Cowherdu
ISSUE: Cx asked if Disney plus is included in his package
STEPS TAKEN: Informed the cx that he's paying for it separately and that is it not included in his package.
REMARKS: Cx understood. No changes made in the account.
TICKET:
CALL BACK NO.: (724) 493-5942
ACC NO.: 8993207700105771
PITCH: N
CMAC:
SN:
disney plus------------------------------------------
CALLER: Tyler Auger
ISSUE: Modem activation
STEPS TAKEN: Ran ITG
REMARKS: Issue resolved
TICKET: CR084058298
CALL BACK NO.: (407) 451-0379
ACC NO.: 8299700044082293
PITCH: Y/ Under a free plan with at&t
CMAC:
SN:
Name: shnazberriez
pw: Lars1201!
------------------------------------------
CALLER: John Jorgodian
ISSUE: Wants to pair his remote but he's not at home at the moment
STEPS TAKEN: Educated cuxtomer to call us back when he's at home for us to help him out with the remote.
REMARKS: No changes made in the account.
TICKET:
CALL BACK NO.: 7327361170
ACC NO.: 8499051890243110
PITCH: Unauthorized caller
CMAC:
SN:
jorgodian
------------------------------------------
CALLER: Dione Fields
ISSUE: TN activation
STEPS TAKEN: Registere the TN 8042711784
REMARKS: Issue resolved.
TICKET:
CALL BACK NO.: (804) 869-4225
ACC NO.: 8299600143682623
PITCH:
CMAC: A0FF7015CFCA
SN:
8042711784
------------------------------------------
CALLER: Rickey Hewett
ISSUE: TV box not working and wants to turn voice guidance off.
STEPS TAKEN: Ran ITG - plugged the box to a different outlet/ turned off voice guidance
REMARKS: Issue resolved.
TICKET: CR084079418
CALL BACK NO.: (508) 287-0842
ACC NO.: 8773100011001548
PITCH:
CMAC:
SN:
------------------------------------------
CALLER: Tim Dennison
ISSUE: TN activation
STEPS TAKEN: Ran ITG/ added TN to XPG
REMARKS: Issue resolved
TICKET: CR084082775
CALL BACK NO.: (814) 421-7793
ACC NO.: 8993204600009922
PITCH:
CMAC:
SN:
------------------------------------------
CALLER: James Lofalt
ISSUE: Own modem activation
STEPS TAKEN: Ran ITG
REMARKS: Modem is online and is active. The customer can connect to the internet but there's no signal. Tried to provision the device and reset it but it's not going through the restart process. Cx manually reseted the device but still not having signal. To fully provision the device, Cx needs to contact Manufacturer and change Wifi network name and password.
Transferred cx to his device manufacturer.
- Cx approved.
TICKET: CR084092205
CALL BACK NO.: (603) 264-2647
ACC NO.: 8773202560131922
PITCH: Y
CMAC: 60D248EAF3C2
SVG2482AC
SN:
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