Notes

ACC#: 8993207910098212
CB: (724) 290-3140

PITCH: no

Earl spoke to Michael
Concern: wanted to transfer services to a new address 646 Westland Drive Gibsonia Pa,15044
Actions Taken: new address is unserviceable//educate cx//issue resolved//EOC
646 Westland Drive Gibsonia Pa,15044
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ACC#: 8499051240073159
CB: (609) 680-9330
PITCH: no

Earl spoke to John
Concern: experiencing slow connectivity since lines were down the past weekend
Actions Taken: ran ITG//issue unresolved//set tech appointment//applied $20.14 credit//EOC
CR Ticket #CR084052434

dell
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ACC#: 8499052730151018
CB: (973) 876-1461

PITCH: not eligible for mobile account

Earl spoke to Carly
Concern: got a confirmation numbercharging her for $49.99 for tech appointment when nobody came//wants to activate new modem
Actions Taken: ran ITG//issue unresolved//endorsed to sup//EOC
CR Ticket #CR084063927
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ACC#: 8499101000020260
CB: 4843013645
PITCH: no

Earl spoke to Elfgard
Concern: stopped receiving email from new york times since March 30
Actions Taken: ran ITG for email issues//routed to transfer to CSA//transferred to CSA//EOC
CR Ticket #CR084079053

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ACC#: 8299610264110023
CB: (828) 514-6749
PITCH: yes//120

Earl spoke to Adam
Concern: wanted to activate internet equipment//no coax outlet
Actions Taken:ran ITG//bypassed ITG to set tech appointment//issue resolved//EOC
CR Ticket #CR084082111

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ACC#: 8773402201488604
CB: (203) 676-0673
PITCH: no//transferred//

Earl spoke to Jorde
Concern: made two payment last month//first payment never went through because of some issues on the bank account//
Actions Taken: transferrd to billing department//having error on One CTI upon transferring to billing//endorsed to sup//EOC

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