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callback no.:
lord spoke with louis
issue:2 cable box activation
resolution:run 2 itg//issue resolved
ticket:CR Ticket #CR083584646 CR Ticket #CR083586265
CR Ticket:
**********************************
account no.:8993213000201203
callback no.:412-910-5353
lord spoke with henai
issue:wants tech appointment
resolution:run itg//to set tech appointment//issue resolved//eoc..
ticket:CR083590710
pitch:Y
**********************************
account no.:8993207540501346
callback no.:724-787-1519
lord spoke with jeffrey
issue:internet activation
resolution:run itg//modem still offline//set tech appointment//eoc..
ticket:CR083594964
pitch:N
********************************
account no.:8499051890662368
callback no.:908-910-1991
lord spoke with valerie
issue:cx has concern about the speed of the internet
resolution:educate the cx about the speed of the internet and it is working fine//eoc...
ticket:N/A
pitch:N
********************************
account no.:8773404121166989
callback no.:203-907-7657
lord spoke with dana
issue:cable box activation//cx wants to connect with her wifi with smart tv
resolution:run itg for cable box activation//issue resolved//eoc..
ticket:CR083599933
pitch:Y
PAM606485226
********************************
account no.:8993212150184946
callback no.:740-391-4037
lord spoke with ronald
issue:wants to activate voice
resolution:add to xpg//run itg//
ticket:CR083613544
pitch:N
********************************
account no.:8299400462931242
callback no.:703-928-8103
lord spoke with mary
issue:xfinity voice activation
resolution:run itg//still no dial tone//cx will check the maintenance building//eoc..
ticket:CR083617934
pitch:Not eligible
********************************
account no.:8299420621870560
callback no.:301-742-7790
lord spoke with starr
issue:internet activation//wants to set tech appointment
resolution:run itg to set tech appointment//eoc..
ticket:CR083619273
pitch:Y
********************************
account no.:8773102911717819
callback no.:508-817-2586
lord spoke with carlos
issue:cable box activation
resolution:run itg//issue resolved//eoc..
ticket:CR083624424
pitch:not eligible
********************************
account no.:8299610243606091
callback no.:
lord spoke with covenant
issue:internet activation
resolution:run itg//issue resolved//eoc..
ticket:CR083626207
pitch:Y
********************************
account no.:8499051430195812
callback no.:203-906-6373
lord spoke with elizabeth
issue:wants to activate cable box but has an appointment and wants to re sched appointment
resolution:upon checking//we cannot re sched the appointment//because the earliset time is on fri//indoors the call to my support//
ticket:N
pitch:not eligible
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